Senior Cloud, Storage & Data Centre Engineer

DP World; Greater London; Remote; GBP 80,000 - 100,000

Job description

Direct message the job poster from DP World

Talent Acquisition Specialist - North Europe COE

We have an excellent opportunity for a Senior Cloud, Storage & Data Centre Engineer, specialising in managing Data Centres, Cloud Environments, Enterprise SAN Storage, Hypervisors, Linux servers, BCDR Testing, Data Protection and Data Recovery. Our successful candidate will be instrumental in maintaining the stability, uptime, security, and optimal performance of critical IT Systems. Your ability to collaborate with their colleagues in the CSDC team and other IT departments will contribute significantly to the success of IT projects and the overall efficiency of DP World’s Core Platforms environment.

You will work as part of the CSDC team to ensure all support requests you work on are logged in the ServiceDesk system. Monitor the ServiceDesk support queue for your function, ensuring all requests are managed within the IT Support SLA. To encourage growth within the team, assist more junior team members with ticket resolution as required, ensuring they fully understand the resolution to aid their learning and enhance their skill set.

Our ideal candidate will have extensive Linux knowledge and experience, including but not limited to admin, setup and building new Linux VMs. We need you to provide exceptional customer service and support to internal/external stakeholders and end-users, professionally and promptly addressing their inquiries and concerns.

Location: Remote working based in UK or Dublin with European Travel every two months for business requirements

Hours: Full-time, 40 hours per week + Paid on call rota (1 week in 5, 24/7)

How you will contribute

• Support the DP World Cloud, Storage & Data Centre infrastructure as directed by the Senior Manager, Cloud, Storage & Data Centre
• Manage the DPW EUR Data Centres, ensuring they are aligned with DPW Group Data Centre standards and can stand up to any internal or external audits.
• Assist with the design of Data Centres ensuring no single points of failure to enable High Availability and comprehensive DR provision for all critical systems.
• Ensure maximum availability of Data Centre and Cloud systems and minimum disruption due to change - planned or otherwise.
• Deputise for the Senior Manager, Cloud, Storage and Data Centre as required.
• Install, configure and manage Linux servers and software as required, using automation where possible.
• Configure and manage Data Protection platforms including Commvault, Dell EMC Networker and Zerto.
• Work closely with DBA, Network, Application, Systems and Service Desk teams on projects, migrations, upgrades, refreshes, architecture and other activities.
• Carry out regular Disaster Recovery (DR) testing on key systems, including coordinating the resources to carry out the tests, proving out Recovery Point Objective(RPO), Recovery Time Objective (RTO) and ensuring DR procedures are up to date.
• Ensure systems maintenance, support, installations, upgrades, performance monitoring, capacity planning, compute and storage management is carried out with minimum disruption to the operation teams.
• Assess current and projected system performance then recommend and perform changes and enhancements.
• Evaluate and run patches, service packs, upgrades while ensuring all dependencies including site downtime approval and change approval are checked and signed off in advance.
• Maintain documentation and diagrams to describe all systems, networks and communications.
• Maintain documentation on changes in work practices. Keep the IT Knowledgebase up to date with current procedures.
• Participate in an out-of-hours on-call rota as required.
• Maintain knowledge of trends, developments, and best practices in Data Centre, SAN Storage, Cloud, Linux compute and related technology.
• Evaluate and recommend new infrastructure technologies, both on-premise and in the Cloud.

What You Will Bring

QUALIFICATIONS

• Bachelor’s degree in computer science or a combination of equivalent professional training and certifications, combined with a minimum of 10 years’ experience in Cloud, Storage and Data Centre Engineering.

EXPERIENCE

• In depth Data Centre and Cloud based technology experience.
• Can lead IT Projects, engage stakeholders, define project tasks, set deadlines, highlight any critical path items, details risks and hold regular project meetings to ensure progress against tasks to committed deadline and keep people accountable.
• Highly organized and able to work to a deadline. Requires the ability to manage and prioritise multiple projects requests at the same time and engage team members on a technical level, while effectively communicating complex technical concepts to non-technical people.
• Experience working Hypervisors including VMware and Oracle Linux VM
• Experience of VMware and SAN Storage Metro Clusters
• Knowledge of SAN Storage Systems, Fibre Channel Switches, San Zoning, IP based Storage.
• In-depth experience of working in environments that include Red Hat Linux, Oracle Linux, MS Azure and other cloud technologies.
• Strong experience working with Data Protection Software such as Commvault, Dell EMC Networker and Zerto
• Very strong technical background with proven in-depth analytical and problem-solving skills.
• Strong knowledge and experience of working with monitoring tools such as Nagios, Grafana, Grey log
• Working knowledge of Ansible, Kickstart installation process, Shell scripting and other Open Source software that supports the Linux OS.
• Experience following ITIL based Change Management and Problem Management processes.
• Demonstrated ability to exercise good judgment and manage risk for critical business systems.
• Ability to write, present and explain complex concepts to non-technical people with a clear, transparent and open approach to communicating your ideas.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Transportation, Logistics, Supply Chain and Storage and Truck Transportation