Email & CRM Coordinator

H&M group; London; Hybrid; GBP 30,000 - 50,000; Full time

Job description

We are now looking for an Email & CRM Coordinator to join our European Regional Team based in London. This role supports the implementation of CRM initiatives to drive engagement, loyalty and profitable growth, contributing to key business KPIs for the region.

What you will do:

• Develop, build and deploy newsletters and SMS across several markets ensuring accurate, consistent and timely completion of the campaigns
• Test all newsletters before sending to ensure accurate template responsiveness across devices and email providers
• Co-ordinate copy translations, ensuring deadlines are met for translation submissions
• Optimise and refresh triggered campaigns to be seasonally relevant and in line with key content moments
• Report on newsletter and trigger campaigns to ensure we’re driving optimum engagement and conversion for all subscribers, across all markets
• Collaborate with the regional performance marketing team, ensuring consistent messaging of campaigns and promotions across all channels to maximise overall KPIs, with a focus on traffic, conversion and revenue
• Collaborate with the CRM Specialist to support subscriber growth through data acquisition campaigns

Qualifications

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What you need to succeed:

• Previous experience working in CRM
• Preferable experience working with Email Service Platforms, knowledge of Adobe Campaign/ Emarsys
• Good understanding of Google Analytics
• Experienced in digital visual presentation and interpreting data for key stakeholders
• Ability to prioritise and manage own time effectively
• Fashion awareness and creativity
• Excellent organizational and analytical skills
• Excellent communication skills, the ability to collaborate and establish alignment with key partners and stakeholders

Additional Information

This is a full time permanent contracted of 39 hours a week based at our Regional Office in London.

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.

In addition to this London based colleagues also receive:

• 25 days holiday
• Discounts on various activities and financial/lifestyle products via our benefits hub
• Cycle to work scheme
• Discounted gym membership
• Employee assistance via retail trust

Inclusion & Diversity

At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

Company Description

About COS: Since our launch in 2007 we have opened stores and sell online in over 40 countries worldwide. Our collection offers elevated essentials, iconic pieces and innovative design. The creative soul of the brand is visualised through our storytelling, seasonal runway shows and connect with contemporary culture to create an experience beyond the expected. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced.

In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and from the office. While remote working is an integral part of our offer, approx. 3 days per week office presence will be required to foster strong collaborations and teamwork.

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

We are looking forward to hearing from you!