Cruise Aftersales consultant

Travel Trade Recruitment; Manchester; On-site; GBP 60,000 - 80,000

Job description

Calling all cruise professionals! My client has a fabulous opportunity for customer service professionals to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people. As a Concierge Service Administration Agent, you will work closely with the Customer Service Manager and the rest of the department to manage and ensure the customers receive a high level of service. You will have excellent attention to detail and a passion for delivering exceptional customer service through multiple communication channels.

This is a Monday to Saturday role from 9.30am to 6pm. Fully remote working for the right candidate with cruise experience.

Roles and Responsibilities:

1. Responding to customers pre- and post-book queries via email and live chat facilities.
2. Contacting customers pre-departure to identify any pre-departure queries and ensure the customer is ready for departure.
3. Completing post-booking calls to review the holiday experience and provide feedback to the Customer Service Manager on any improvements needed.
4. Completing post-booking administration; invoicing, balance payment collections.
5. Working independently and as a team to deliver exceptional service to our customers.
6. Any other management request to support the customer experience.

Required Skills:

1. A good communicator with excellent verbal and written skills.
2. Take a genuine and caring interest in the customer to support in service delivery.
3. Proficient computer skills with the ability to use Microsoft Office Suite.
4. Take ownership of your own development to build on product knowledge and keep up to date with the latest service trends and standards.
5. Previous product experience in the travel sector is preferred.

Interested? Please call Hollie on 0161 923 6120 or forward a copy of your CV to [e-mail]. UK-based candidates need only apply.