Senior PMO Analyst

DUAL is a different kind of MGA and has been since day one in 1998. We’ve built our business on the idea that when industry expertise, intelligent underwriting and an entrepreneurial mindset come together, insurance can help our partners thrive. Today that philosophy is as relevant as ever. Our intermediary and carrier partners around the world rely on our underwriting teams to take initiative, lean into the challenges of an increasingly complex world, and respond to our clients’ emerging needs.

A career that grows with you

DUAL is a place where you can bring your whole self to work – a people-first company that helps you be the best you can be.

Senior PMO Analyst

— A great opportunity for a motivated, team player, with extensive Insurance experience and knowledge of MGA’s, Lloyd’s / London Market and B2B Portals.

— Working within an energetic, fast paced and collaborative team.

— We are looking for a hands-on, proactive, solution-driven candidate, with excellent communication.

— Full time position: 5 days a week (Remote working & London).

Role overview

A great opportunity has arisen to be an integral part of DUAL’s growth strategy, enabling expansion throughout the UK and Europe, working on both strategic change and BAU initiatives. We are seeking a Senior PMO analyst who can proactively work with key business / technology stakeholders, supporting the definition and delivery of technology solutions that meet business needs.

The successful individual will need to have experience working within a fast-paced, agile and dynamic working environment.

Role responsibilities

1. Support in defining and implementing PMO controls and processes and methodologies to ensure projects and programmes are delivered on time, within budget, and meet high-quality standards.
2. Develop and maintain portfolio plans, resource plans, and status reports across the change management function.
3. Manage portfolio, programme and project risks, issues, and dependencies, and develop mitigation plans.
4. Support in collation of project status updates and challenge where necessary before sharing with key stakeholders and senior management.
5. Support in the coordination of the regular project and programme level reporting cycles and produce portfolio dashboard.
6. Co-ordination of project Governance arrangements, Post Project Reviews, Programme level workshops.
7. Ensure project teams are adhering to Programme and Project Management standards and procedures.
8. Manage project and programme budgets and forecasting activities across the portfolio and ensure financial targets are met.
9. Facilitate project, programme and portfolio meetings and workshops.
10. Provide coaching and mentoring to project team members with new ways of working and PMO control processes.
11. Support the PMO Manager with the various programme and delivery leads to develop and maintain an overall Portfolio view.
12. Challenge assumptions and recommend new approaches where applicable.
13. Cross check business requirements against technical requirements to ensure alignment and provide appropriate challenge to ensure successful business outcomes.
14. Provide oversight and management of User Acceptance Testing utilising the appropriate techniques and tools. Reports on the outcome of testing and can translate and prioritise risk to ensure those risks associated with the change are understood by all stakeholders.
15. Utilise market knowledge to bring the art of the possible and creative thinking to solving business challenges.

Key requirements

1. Ability to work efficiently and methodically under tight timelines.
2. A strong team player who is confident in their ability.
3. Experience of PMO Methodologies and processes along with experience of working within agile and DevSecOps environments over a 5-year career path.
4. Very strong communication, influencing and negotiation skills.
5. Ability to build effective relationships with senior managers and other key internal and external stakeholders.
6. High impact presentation skills, demonstrated leadership skills and ability to think strategically.
7. Proactively sharing ‘what works best’ with others across the organisation.
8. Actively listens to the views of colleagues and business leaders, but also has the strength of character to challenge where required to ensure operational excellence.
9. Planning, organising, and managing skills, and ability to prioritise.
10. Experience gained in an insurance broker, MGA or carrier environment.
11. Good understanding of Insurance Operations, Data, Credit Control and Finance.
12. Broad knowledge and understanding of insurance principles, products and services.
13. An understanding of regulatory requirements.

What do we offer in return?

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our culture: People First

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At DUAL we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

DUAL is where ambitious people thrive

There’s an independent spirit and an entrepreneurial feel that run throughout the business. You’ll have greater freedom to use your talents to help clients and colleagues do more. We believe that’s fundamental to realising our vision to be the world’s best underwriting business.

Working here is rewarding

As well as job satisfaction and a stimulating culture, working at DUAL comes with all the benefits you’d expect from a global business – and some you wouldn’t.

• Family-first policies that support you through all of life’s milestones.
• Health and wellbeing benefits including private medical insurance and more.
• Critical illness and life insurance cover to give you extra financial security.
• A choice of rewards for every five years of service, including shares.
• Volunteer leave so you can make a difference outside of work too.

Reasonable adjustments

At DUAL, we're committed to providing reasonable accommodations to make sure our positions align with our people’s needs. For example, we can always make adjustments to your office set-up – your software, hardware, desk and so on. We may also be able to offer flexible hours or hybrid working depending on your role and location. If you're excited about this position but have doubts as to how ‘workable’ it is for you, please send us your application. If your profile fits the criteria, we’ll be happy to chat about any reasonable accommodations you may need.

The power to change our world

As a business, DUAL is about taking action. It’s fundamental to our entrepreneurial spirit, and it doesn’t just apply during office hours. It relates to the communities we move in and the world we live in. That’s why we constantly strive to be a force for good.