Senior User Researcher

Role: Senior User Researcher

Salary: £45,974

Location: Cardiff (hybrid)

The Opportunity

Yolk Recruitment are excited to be working with an innovation-driven civil service organisation as they journey through some incredible projects whilst prioritising forward thinking and excellent digital practices.

We are now looking to help them find a talented Senior User Researcher to get involved in some awesome projects whilst working across an enthusiastic and multi-disciplinary team.

What the Senior User Researcher will be doing

• Designing a new visitor levy service
• User research on new and existing services
• Managing feedback, user research and surveys across services
• Co-ordinating behaviour change projects
• Supporting projects to change service delivery
• Co-design of services, including journey mapping and wireframing

What the successful Senior User Researcher will bring to the team

• Lead on planning user research for one of the visitor levy services, carrying out user research activities from recruiting participants, preparing discussion guides and moderating research sessions
• Analyse data to create actionable insights and support design and delivery of a project to meet user needs
• Communicate research findings to help the team and the wider organisation develop a deep understanding of our users and their needs
• Be a leader in the multi-disciplined team working with colleagues ensuring the users voice is represented in the service design process
• Research and understand a new set of users and applying this knowledge to refine our learning and service design

Here's What You'll Get in Return

• Salary of up to £51,839
• 31 days annual leave (+ public holidays)
• 27% pension
• Hybrid working options.

Think this one's for you

If you think this Senior User Researcher opportunity is for you then please apply online.