Senior Application Support Engineer

Hays; Stevenage; On-site; GBP 35,000 - 55,000

Job description

Hays Technology is proud to be working in partnership with Stevenage Borough Council (SBC), who are looking to appoint a Senior Application Support Engineer to join their Shared ICT team.

SBC serves as the local authority for Stevenage, a vibrant town in Hertfordshire, England. Established in 1974, the council has been under Labour control since its inception, reflecting a commitment to community-focused governance.

Would you like to play a pivotal role in shaping the future of their IT infrastructure? This is an exciting opportunity for a highly skilled professional who is passionate about technology and dedicated to enhancing community services through innovative IT solutions.

Why work for SBC?

• Innovative Environment: Be part of a forward-thinking team that embraces the latest technologies and best practices in IT.
• Career Development: They invest in their staff’s growth through training and professional development opportunities.
• Supportive Culture: Join a collaborative and inclusive workplace where your contributions are valued and recognised.

Position Overview

We are seeking a highly skilled and motivated Senior Application Support Engineer to join their dynamic ICT team. The ideal candidate will possess a strong understanding of the applications development life cycle, excellent problem-solving abilities, and the capability to work effectively under pressure. This role requires a blend of technical expertise, effective communication skills, and the ability to produce high-standard support documentation.

Key Responsibilities

• Provide advanced support for business-critical applications, ensuring high availability and performance.
• Collaborate with business customers, software suppliers, and colleagues to resolve complex issues.
• Manage incidents, requests, and change controls through the Service Desk.
• Develop and maintain support documentation to a high standard.
• Work independently and as part of a team within the wider ICT department.
• Utilise a clear and logical approach to problem-solving in high-pressure situations.
• Handle difficult situations calmly and professionally.

Technical Skills

• Key Databases: Microsoft SQL Server 20xx, SSMS
• Key Languages: DOS, PowerShell, SQL, T-SQL
• Key Tools: Windows 10 / Windows 11, Windows 20xx Server, Office 365 including Power BI and SharePoint, Microsoft IIS, FTP / SFTP
• Key Applications: Service Desk (handling of Incidents, Requests, and Change Controls)

Qualifications

• Degree or equivalent level qualification or experience.
• ITIL Foundation or equivalent.
• Minimum of 5 years of experience in application support or a similar role.

At Stevenage Borough Council, they don’t just create opportunities for their community to thrive; they are also dedicated to fostering a supportive and inclusive environment for their staff. To showcase this, they provide an extensive list of benefits:

• Pension: Employee contribution 5.5% and 12.5% employer contribution
• Employee Assistance Programme Discounts
• Civil Service Sports Council: CSSC offers everyone who works at Stevenage Borough Council the opportunity to join a staff benefits scheme, giving access to a range of benefits, including leisure activities, discounts on theatre, cinema and theme park tickets, and savings at High Street shops.
• Rail Season Tickets
• Employee Assistance Programme & Occupational Health
• Free Parking: The town centre multi-storey car park on St Georges Way is available to SBC staff and is a short walk to our offices in Daneshill House. There is also a staff car park adjacent to our Cavendish Road site.
• Trade Unions
• Ongoing personal career development
• SmartGo Stevenage: All Stevenage Borough Council staff are eligible to sign up for free to the SmartGo Stevenage scheme and access a wide range of discounts on buses, trains, bikes as well as wide-ranging discounts such as 7.5% off in Halfords.
• Free Eye Tests for Screen Users
• Health & Fitness: Discounted membership at Everyone Active includes Gym membership, Fitness classes, Free health checks, and much more…

Ready to Make a Difference?

If you’re excited about leveraging your technical expertise to support their community, then please click apply now with your up-to-date CV!

HAYS Technology are the retained consultants working in partnership with Stevenage Borough Council. To discuss the role and organisation in more detail, please contact Luca Casarano or Andrew Testa on 01908 870253.

Please note: All third party and direct applications will be forwarded to Hays Technology.