Night Manager

The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

We are seeking a Night Manager to oversee the hotel’s operations during the night, ensuring a seamless and exceptional guest experience. This role requires an inspiring leader who can effectively support a team of night receptionists while fostering a positive and engaged night culture. You will be responsible for ensuring smooth communication across all departments, handling guest requests with efficiency, and maintaining a safe, welcoming environment for both guests and associates. This role is due to start in July 2025.

Key responsibilities:

• Oversee the running of the entire front of house operations during the night, ensuring exceptional service delivery and maintaining seamless operations.
• Lead, train, and support a dedicated team of associates, fostering a positive and motivated working environment.
• Develop a deep understanding of the entire guest journey, ensuring smooth collaboration across departments providing guests with a seamless experience at every touchpoint.
• Effectively manage guest requests, ensuring timely, accurate follow-ups and resolutions to maintain a positive guest experience.
• Oversee the well-being of guests and associates throughout the night, ensuring a safe, comfortable, and seamless experience by upholding hotel procedures and standards.

About you:

• You are confident in managing night operations effectively, ensuring everything runs smoothly while maintaining a calm and reassuring presence.
• You naturally notice when things aren’t up to standard and take action.
• You are a natural leader, comfortable managing teams and creating a positive, productive environment.
• You are solution-focused, always looking for ways to improve processes and resolve challenges efficiently.
• You understand the importance of the guest experience, always striving to ensure their stay is memorable.

Benefits:

Diversity and Inclusion: We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

About Rosewood:

Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.