Senior Salesforce Administrator

Senior Salesforce Administrator

Application Deadline: 6 March 2025

Department: Digital Enablement

Employment Type: Permanent - Full Time

Location: Cardiff

Reporting To: Salesforce Lead

Compensation: £50,000 / year

Description

At Amber, we’re on a mission to fix utilities, save the planet, and create a happier future for everyone. Salesforce sits at the heart of our operations, driving the tools and systems that empower our teams to deliver impactful change.

As our Senior Salesforce Administrator, you’ll play a critical role, working closely with our Salesforce Lead to ensure the smooth operation and evolution of our Salesforce platform—an essential system driving Amber’s success.

This isn’t just a typical Salesforce admin role. You’ll go beyond the basics, developing innovative solutions, streamlining workflows, and championing user adoption to empower teams across Amber. By collaborating with passionate colleagues and key stakeholders, you’ll help deliver sustainable, impactful change and ensure Salesforce continues to be a cornerstone of our digital ecosystem.

Key Responsibilities

• Collaborate with teams to understand business needs and translate them into scalable Salesforce solutions.
• Administer and optimise Salesforce, including managing user setup, roles, permissions, and data integrity.
• Design and implement automation using Salesforce Flows to streamline processes and enhance efficiency.
• Build and maintain custom objects, fields, validation rules, and page layouts to meet evolving needs.
• Develop insightful reports and dashboards to enable data-driven decision-making.
• Troubleshoot and resolve system issues to ensure a seamless user experience.
• Lead engaging training sessions and provide ongoing support to maximise user adoption.
• Support the Salesforce Lead in delivering the roadmap, prioritising enhancements, and contributing to agile delivery.
• Collaborate with our Data Protection Officer to ensure data privacy and compliance with governance standards.
• Stay ahead of Salesforce innovations and best practices, bringing fresh ideas to Amber.

Skills, Knowledge and Expertise

• Proven experience as a Salesforce Administrator, with a strong understanding of Sales or Service Cloud.
• A solid grasp of Salesforce architecture, data models, and best practices.
• Expertise in user maintenance, report generation, and business process automation using Flows.
• Exceptional problem-solving skills and the ability to develop creative solutions.
• Excellent communication and stakeholder engagement abilities.
• A passion for continuous improvement and high attention to detail.
• Experience with Service Cloud and Omni-Channel (desirable).
• Salesforce Certified Administrator certification (desirable).

Why Choose Amber?

Joining an incredible group of people, all on a journey to save the planet, why not? But really… the biggest reason people choose to stay at Amber is down to our culture. We have a friendly, informal and relaxed culture, where you are encouraged to bring your true self to work day in, day out. We offer a flexible working environment meaning, you can work where, when and how you want to. We focus on output above everything else. Aside from this, we do also have our competitive benefits package… and not forgetting that we do have an unbeatable view from our Cardiff City Centre office, featuring a fully stocked bar, pool table and lots of plants!

• Private medical care
• Birthday day off
• Income protection
• Enhanced primary and secondary caregiver scheme
• Loyalty vouchers

Here at Amber, we see diversity and inclusivity as a priority and we are always looking for individuals who bring something different to the team. We are an equal opportunity employer and we welcome applications from all backgrounds.