Enable job alerts via email!

Quality Support Officer

White Horse Employment

Trowbridge

Hybrid

GBP 40,000 - 60,000

Full time

30+ days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

An established industry player in health and wellbeing is seeking a Quality & Product Specialist to join their diverse Support team. In this role, you will be at the forefront of delivering exceptional customer service, managing queries, and identifying areas for improvement. This dynamic position offers a unique opportunity to contribute to a people-focused culture within a certified B-Corp that values long-term development and inclusivity. Embrace the chance to make a difference in a company that prioritizes its employees and provides a flexible hybrid working structure. If you are passionate about quality and customer satisfaction, this role is perfect for you.

Private Medical Insurance

Health Cash Plan

Double Matched Pension

On-site Gym

On-site Starbucks

Experience in delivering high-quality customer service.
Ability to manage and resolve customer queries effectively.

Deliver consistent, high-quality customer experience to service users.
Manage, log, and resolve queries to ensure top class service.

Customer Service

Problem Solving

Communication Skills

White Horse are delighted to be working with a global market leader in health & wellbeing that is present in over 100 countries worldwide. A certified B-Corp, this client has a people focused culture with an inclusive training & support plan as well as long-term development opportunities.

They are currently recruiting for a Quality & Product Specialist to join their well-established & diverse Support team due to an increased demand within the business. Within this role you will be responsible for:

Delivering a consistent, high-quality customer experience to thousands of service users & key workers across the country.
Effectively managing, logging and resolving queries to ensure their customers get top class service.
Identifying areas for improvement, helping to drive the business forward and build their outstanding reputation for excellence within their field.

In return for your efforts, this client offers a salary of £11.44 per hour that is reviewed annually alongside a highly lucrative benefits package including private medical insurance, health cash plan, a double matched pension, use of their on-site gym, and an onsite Starbucks.

The role covers their core working hours, Monday - Friday, and offers flexibility in the form of a hybrid working structure. This assignment is on an ongoing temporary basis and does have the potential to go permanent.

Get your free, confidential resume review.

or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.