Field Line Manager Operations

Field Line Manager – Service Operations

Global Fire and Security Systems

Field Based – Covering South West

Full Time – £DOE Car/Car Allowance + Bonus

WELCOME TO GLOBAL

We provide solutions from standards, experience and technology, that create seamless interaction within the environments of our customers, to satisfy their needs today and tomorrow.

Global Fire and Security Systems are an independent company established in Nottingham since 1999. We have since developed into market leaders in providing quality product solutions throughout the fire and security marketplace nationwide.

Thanks to a combined wealth of knowledge and experience between our directors, Global have become industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems.

Due to continued market development, we are now seeking to appoint a Field Line Manager, to be field based covering the South West.

Job Purpose:

• Provide exceptional customer service, managing and maintaining client relationships and carrying out regular review meetings
• Day to day management of an engineering team

Key Accountabilities:

• Provide exceptional customer service, managing and maintaining client relationships and carrying out regular review meetings
• Day to day management of an engineering team, organising the day-to-day duties and operation of the team
• Taking ownership of key accounts and service contracts allocated
• Working closely with the operations administration team
• Overseeing all works for your region, taking full ownership of risk assessment/method statement, overseeing first time fix rates, deadline date adherence, planned maintenance, remedial works and real time documentation submission
• Managing and monitoring allocated job budgets to justify increase or variations
• Carrying out audits, inclusive of PDA usage, paperwork, timesheet records, mileage records and vehicles, in line with company policy
• Carrying out client site audits, inclusive of checking customer O&Ms and site logs
• Monitoring of supplier & sub-contract costs for your region
• Monitor and review requirements for training in line with accreditation and standards
• Produce monthly and ad hoc reports
• Conduct engineer appraisals and probation reviews
• Identify ‘better ways of working’, continually looking at improvements

About You:

• Demonstrable experience in the fire systems industry in a supervisory or management role
• Knowledge of the relevant British Standards
• Previous experience working in a customer-based environment
• Good IT skills
• Excellent communication and customer service skills
• People management skills
• Hold a full driving licence
• Ability to create and build strong relationships, with a professional approach

Does this sound like you? Then we would love to hear from you, send us your CV using the link below.

Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification.

We are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across our business.