Sales Order And Helpdesk Administrator

Quality Personnel; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job description

About the Company:

Our client is a leading provider in the financial services industry committed to delivering outstanding customer service and support. We are seeking a dedicated and motivated Sales Order and Helpdesk Administrator to join their dynamic team. This is an exciting opportunity for an individual with strong organisational skills and excellent communication abilities to play a key role in managing sales orders and supporting their helpdesk operations.

Key Responsibilities:

Sales Order Management:

1. Manage the full sales order process, from receipt of customer purchase orders to raising Sales Order Processing (SOP) on the system.
2. Communicate expectations and progress updates to all relevant parties, including customers, the sales team, and internal departments.
3. Provide timely updates to customers regarding order progress and dispatch, ensuring a smooth transition from order receipt to invoicing.

Service Contracts and Maintenance:

1. Produce the Service Contract Matrix and publish it to the Management team for review.
2. Ensure Service and Maintenance contracts are invoiced in accordance with their renewal dates, liaising with the account management team to facilitate renewals.
3. Generate and process monthly and quarterly maintenance invoices for large contracts.

Consumable Orders:

1. Process all customer consumable orders in a timely manner.
2. Work closely with the Order Management team to ensure appropriate stock levels are maintained.
3. Communicate lead times and updates to customers regarding product availability.

Helpdesk Support:

1. Act as the first point of contact for all customer inquiries via telephone, ensuring queries are logged and addressed according to service level agreement (SLA) requirements.
2. Support the Helpdesk team by logging and tracking engineer calls and ensuring proper follow-up on customer service issues.

Requirements:

1. Strong organisational and time-management skills with the ability to prioritize tasks effectively.
2. Excellent communication skills, both written and verbal.
3. Proficient in using CRM or ERP systems, with experience in sales order processing and customer service.
4. Ability to work collaboratively with internal teams and customers.
5. Previous experience in a similar role, ideally in a sales order and helpdesk administration capacity.