Mastering Manager - FTC

Job Purpose

The Mastering Manager role is a hands-on position from a day-to-day work perspective while also managing a growing team responsible for encoding various Studio and Independent Distributor content to the highest industry standards.

This role will be a fixed term contract of 12 months.

Main Duties & Responsibilities

Technical Operations:

1. Manage, lead, develop and work as part of a team of Encoders to deliver the highest standards of theatrical and downstream output for our clients.
2. Regularly evaluate workflows, processes and operations to improve standards of work, quality of delivery and cross-department collaboration.
3. Oversee the successful completion of non-standard and complex projects providing support and input where necessary. This can range from working on daily task orders to helping the business with tactical decisions and planning.
4. Able to create and train others in various Digital Cinema Packages (DCPs): Subtitled, Dubbed, 5.1, 7.1, Atmos, etc. Both SMPTE and Interop.
5. Having an in-depth knowledge of IMF workflows and specifications.
6. Able to both create and train others on subtitles and dubbing reference files and edits for censorship purposes.
7. To both create and train others on the creation of downstream deliverables and perform simple audio edits and conforms.
8. Lead technical validation and troubleshooting, providing coaching and feedback where necessary.
9. Perform spot checks and short form QCs.

People Management:

1. Successfully manage a team responsible for delivering final versions of theatrical release content in a number of different formats.
2. Conduct regular 1:1’s, quarterly feedback sessions and yearly performance reviews for Direct Reports.
3. Establish goals and key results for the team that deliver programmatic and departmental impact.
4. Leading and coaching the Content Services Team, focusing on developing team members’ soft and hard skills to elevate performance through active and actionable feedback.
5. Foster a culture of openness, feedback and communication at all levels by both providing and seeking regular feedback from colleagues, peers and employees.
6. Identify current and future training and growth opportunities for Direct Reports and engage direct reports in proactive and long-term career pathing discussions for all individuals within the Content Services Team.
7. Encourage collaboration within the team, department and company through communication, feedback, strategic planning and problem solving.

Planning & Communication:

1. Able to understand internal workflows to manage projects and project pipeline effectively.
2. Act as the primary contact for Account Managers and other departments with encoding enquiries.
3. Foster inter-departmental collaboration, planning and problem solving through open dialogue and feedback.
4. Working closely with the Senior Content Services Operators and Services Operators to ensure that projects are delivered on time.
5. Representing the department in internal meetings and maintaining the team Rota.

Qualifications/Desired Experience

1. 5+ Years experience in a high volume DCP / Downstream deliverable creation environment
2. 3+ Years experience with people and resource management
3. Educated to degree level or equivalent

Skills & Knowledge

1. In-depth knowledge of theatrical and downstream encoding, best practice and standards.
2. In-depth knowledge of video and audio codecs and their appropriate uses.
3. An interest in Digital Cinema, Film and its surrounding technologies.
4. Ability to explain complex technical terminology in an easy-to-understand way.
5. Familiarity of command line tools and basic scripting.
6. In-depth knowledge of frame rate and colour space conversions.

Competencies & Behaviours

1. Brand Ambassador: With Human Properly
2. Communication: Ability to communicate clearly and effectively, both verbally and in writing, ensuring that messages are accurately conveyed and understood.
3. Customer Focus: Strong commitment to delivering excellent customer service, with an eye for detail.
4. Professionalism: Maintains a professional demeanour, representing the company positively through appearance, behaviour, and communication.
5. Organisation and Multitasking: Skilled at managing multiple tasks simultaneously while maintaining a high level of organisation and attention to detail.
6. Time Management: Efficiently prioritises tasks and manages time to ensure all responsibilities are completed promptly and accurately.
7. Adaptability: Flexibility to adapt to changing circumstances, priorities, and demands, remaining calm and effective under pressure.
8. Problem-Solving: Ability to identify issues and develop practical solutions to resolve them promptly.
9. Interpersonal Skills: Ability to build positive relationships with visitors, colleagues, and management, fostering a cooperative and supportive work environment, demonstrating strong listening skills.
10. Confidentiality and Discretion: Handles sensitive information with the utmost discretion and confidentiality, maintaining trust and integrity.
11. Technical Proficiency: Competence in using office technology, including telephones, computers, and software such as Microsoft Office, to perform daily tasks efficiently.
12. Attention to Detail: Ensures accuracy in all tasks, from data entry to visitor management, avoiding errors and maintaining high standards.
13. Cultural Awareness and Sensitivity: Demonstrates an understanding of and respect for diverse cultural backgrounds, ensuring all interactions are inclusive and considerate.

Benefits

1. 25 days' Annual Leave
2. Medicash Health Cash Plan
3. Gym Discount
4. Cinema ticket discounts
5. Cycle to Work Scheme
6. Dexters 'No Deposit' Option
7. Interest Free Deposit Loan
8. Company Sick Pay Scheme
9. Season Ticket Loan
10. Summer & Christmas Parties
11. Pension Plan
12. Work From Home
13. Employee Assistance Programme - Counselling