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Delivery Station Customer Service Associate

Redefined Ltd

Carlisle

On-site

GBP 10,000 - 40,000

Full time

30+ days ago

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Job summary

Join a forward-thinking company as a Customer Service Delivery Station Liaison, where your unique personality and problem-solving skills will shine. This role is all about delivering exceptional support to customers by ensuring their parcels are re-delivered successfully. You'll engage with customers, coordinate with warehouse teams, and proactively resolve delivery issues. If you're friendly, detail-oriented, and thrive in a dynamic environment, this opportunity offers a chance to make a real impact while enjoying great benefits like health insurance and a pension plan. Embrace the challenge and start your journey with us today!

Benefits

Pension Plan
Competitive Holiday Allowance
Health Insurance
Life Insurance
Amazon.co.uk Discount
Employee Assistance Program
Organizational Progression Options
Additional Benefits of Choice

Qualifications

  • Experience in customer service, retail, or hospitality required.
  • Exceptional communication skills and ability to work under pressure.

Responsibilities

  • Provide top-tier customer service and organize re-delivery attempts.
  • Communicate with customers to confirm delivery details.

Skills

Customer Service Experience
Communication Skills
Time Management
Organizational Skills
Problem Solving
Ability to Work Under Pressure
Proactive Attitude
Intermediate Computer Literacy

Job description

Job title - Customer Service Delivery Station Liaison
Location - DPN1 - Unit A&B Woodlands Industrial Storage Estate, Longtown, 1N51, Carlisle, CA6 5TR
Pay Rate - £12.70
Shift- Wednesday-Saturday 10:00-20:45pm

Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Delivery Station Liaison?
You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customers' parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.

BASIC QUALIFICATIONS

What qualifications do we need from you?

  • Have the right to work in the United Kingdom without restrictions
  • Experience in customer service, retail or hospitality industry
  • Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
  • Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
  • Excellent time-management, organisational, and prioritisation skills.
  • Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
  • Ability to take ownership and be proactive.
  • Intermediate computer literacy.

What strengths will you bring?

  • Hard-working, articulate, and detail-orientated
  • Friendly and customer-focused in every situation
  • Ability to learn quickly and embrace change
  • Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

  • Pension Plan
  • Competitive holiday allowance
  • Health insurance
  • Life insurance
  • Amazon.co.uk discount
  • Employee assistance program
  • Organisational progression options
  • Additional add-on benefits of your choice

If this role sounds like it's for you, then click on the link below to start the application process!
You'll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.

If successful, we will contact you about the next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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