Store Manager - Stratford

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Direct message the job poster from Russell & Bromley

Talent Acquisition Partner at Russell & Bromley Ltd

Location | Westfield Stratford City, London

Workplace Type | On-Site

Contract | Full Time

About the Company

Russell & Bromley is the destination luxury fashion footwear and accessories brand for the everyday. A leading force in British fashion, we operate over 40 stores across the UK and Ireland.

Combining European craftsmanship with a distinct British aesthetic, Russell & Bromley offers iconic styles and on-trend designs that empower people to feel exceptional every day. Founded in Lewes in 1880 from a love story between Albion Russell’s daughter, Elizabeth, and George Bromley, the business remains family-owned, operated, and proudly independent.

Russell & Bromley is entering an exciting period of growth with Vision 2030, a bold five-year roadmap to fuel future success under the leadership of CEO Andrew Bromley. Strategic priorities include brand and product transformation, expansion of our UK & Ireland retail footprint, and accelerated international growth. This is an exciting time to join, coinciding with the launch of our first seasonal collection with Creative Director Daniel Beardsworth-Shaw and the relocation of our Global HQ to Kingly Street, Soho – now home to our in-house design, creative, and product studios.

Do you want to be part of our next chapter?

About the Role

As a Store Manager, you will lead and inspire your team to maximise sales, drive profitability, and deliver an exceptional customer experience. You will be responsible for all aspects of store performance, from operational efficiency to staff development.

Key Responsibilities:

• Lead and develop a strong, cohesive management team.
• Maximise store performance by driving sales and achieving KPIs.
• Maintain store administration, stock security, and cash desk procedures.
• Set high standards for team morale, appearance, timekeeping, and professionalism.
• Communicate effectively with staff and management on all key business matters.
• Ensure a consistently high standard of customer service.
• Plan and evaluate window and interior displays in line with brand guidelines.
• Manage staff issues professionally, ensuring a positive and productive work environment.
• Recruit, train, and develop team members, supporting their full potential.

About You

• A minimum of two years' retail management experience.
• A motivational leader with strong communication skills.
• Resilient, approachable, and adaptable, with a sense of humour.
• Passionate about customer experience, with a focus on delivering excellence consistently.
• Commercially aware, with the ability to drive performance and team engagement.

Due to the high volume of applications, we regret that we will only be able to contact successful candidates within two weeks.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales, Management, and Customer Service
• Industries
• Retail, Retail Apparel and Fashion, and Retail Luxury Goods and Jewelry