Ecommerce Manager Global Markets - EMEA & ROW · Head Office · Hybrid Remote

Medik8 Limited; United Kingdom; Remote; GBP 40,000 - 60,000

Job description

ECOMMERCE MANAGER

As our Ecommerce Manager you will be part of an exciting journey within a newly formed D2C EMEA team that is accountable for driving our online sales growth and ensuring a seamless customer experience for our EU and International sites.

You will be responsible for managing and optimising our e-commerce operations, driving revenue, and managing campaigns launches across Europe and Rest of the World. Your expertise will be crucial in achieving our sales and profit targets and ensure we are delivering the best user experience.

Why you cannot miss this opportunity

You'll collaborate with marketing, digital, operations, logistics, and customer service teams to ensure a seamless customer experience and help execute the strategies that drive our e-commerce growth.

You will be a driven and motivated individual, highly analytical and data driven approach. We have an exciting and collaborative environment and believe that our people are our strength. If you’re ready to deliver results and grow with us, we’d love to have you on our journey.

Key Responsibilities:

• Website Management: Take ownership of the websites, create and lead trading calendars to achieve targets, manage day-to-day website activities, site merchandising.
• Build and own the trade plans for each market, partnering with marketing teams to identify promotional cadence, market/consumer/seasonality priorities.
• Campaign Delivery: Planning, briefing and executing global and regional campaigns across the website and marketing channels, working with the global team to get the right assets, and with agencies for timely execution.
• Operations Oversight: Working closely with the global Supply and Logistics teams and the 3PL to maintain an agreed level of stock cover across all skus, and ensure timely delivery of orders to all customers.
• Trading: Support to deliver a strong trade and marketing plan, supported by effective online merchandising and a considered pricing and promotional strategy.
• User Experience Optimisation: Identify new initiatives and ensure an exceptional customer experience by optimising the website's usability, design, and functionality. Combine an A/B testing roadmap with support from the Global digital and Creative teams to enhance the online shopping journey and improve overall site performance.
• Paid Media: manage our paid media agency to optimise our growth and acquisition channel.
• Analysis & Reporting: Own the data analysis of the websites to identify opportunities in consumer profiling and targeting working with the wider team. Analyse and regularly report on e-commerce performance based on a set of agreed metrics. Build an understanding of customer behaviour to drive future decision making.
• Cross-functional Collaboration: Collaborate with the Global functions of Marketing, Digital, Customer Service, Supply Chain, and other departments to ensure a cohesive and integrated online presence and a smooth and efficient operation. Collaborate closely with the UK D2C Team to deliver effective ecommerce strategies, market goals and initiatives.

Requirements:

• Proven track record of delivering results in an e-commerce manager role, ideally outside of the UK and US and in multi languages.
• Minimum 4 years experience, ideally with a focus on acquisition.
• Strong knowledge of e-commerce platforms (Shopify experience preferred but not essential).
• Strong commercial and trade experience, with a deep understanding of the key levers to pull throughout the marketing funnel to drive growth within e-commerce.
• Previous experience designing and executing strategy around the different user journeys across social, search, paid.
• Proficiency in digital platforms, analytics tools such as Google Analytics.
• Detail-oriented, with experience in managing website operations and online merchandising.
• Strong communication and organisational skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Exceptional analytical and data driven approach.

About us

Founded in 2009 by UK scientists and brothers, Elliot and Daniel Isaacs, we are a British, B Corp certified dermatological skincare brand, globally renowned for our age-defying heroes that deliver results without compromise.

Our mission is to simplify the route to great skin through the highest quality, most efficacious and trusted products on the market. All this is underpinned by our pioneering CSA Philosophy of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night which addresses 90% of anti-ageing skincare needs to deliver more youthful-looking skin.

Culture & Benefits

We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It’s just who we are!

Some of the perks of being part of the Medik8 team include:
- 25 days holiday + bank holidays
- Flexible & Hybrid working
- Private Medical Insurance + Mental Health support
- Employee Assistance Program (EAP)
- Annual Performance Bonus
- Long Service Awards
- 75% discount + Annual Product Allowance
- Flexible Career opportunities
- Up-skilling support + regular Lunch & Learns
- 2 Volunteering days per year
- Matched Charitable Giving Scheme

Want to do a little more research before you apply?

Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.

At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We’re committed to advancing equal opportunities and we’re dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work.

Our DE&I ethos also flows through our recruitment process. Studies have found that minority groupings tend to apply for roles only when they meet 100% of the role requirements, in comparison to non-minority grouping tend to apply when they meet only 60% of the role requirements (Hewlett Packard). The requirements listed in our job descriptions are guidelines, not hard and fast rules, so if you think you meet 60% of the role spec and are passionate, excited & feel like you have the potential to fulfil the rest - then we want to hear from you!