Retail Underwriting Operations Team Leader

iCAN Apply; Ipswich; On-site; GBP 35,000 - 65,000

Job description

Retail Underwriting Operations Team Leader

Ipswich, UK

Provide technical advice and support to the Non Program Local Team members whilst providing feedback to management and maintaining relations with Underwriting Managers for the Retail lines of business excluding P&C. This is an opportunity to manage Underwriting Assistants supporting our Retail lines of business as a team leader while working closely with Underwriters and Middle Office management.

DISCOVER your opportunity

What will your essential responsibilities include?

1. Demonstrate full ownership and accountability for accounts.
2. Provide support to the Motor, Climate, Construction, PI, Title and M&A colleagues.
3. Manage relationships & meetings with all stakeholders and handle escalations on behalf of the team.
4. Perform regular 2 way feedback 1-2-1 sessions with the team members.
5. Be responsible in assisting management with Goal setting, mid and annual reviews.
6. Maintain accurate up to date reporting on relevant KPIs.
7. Work closely with our Shared Services teams, knowledge sharing, training and escalating where necessary.
8. Handle requests originating from Underwriter/Client/Broker and other internal stakeholders in a timely manner.
9. Knowledge share with the team members & ensure there is collaboration across all.
10. Ensure Escalations to management in a timely manner where appropriate.
11. Produce reports and provide commentary to management.

You will report to the Head of Middle Office, UK.

SHARE your talent

We’re looking for someone who has these abilities and skills:

1. Attention to detail will be required when dealing with accounts and clear communication needed when liaising with stakeholders & team members.
2. Experience of commercial business in the UK and understanding of Policy documentation/Premium allocations and taxes.
3. Develop and maintain good working relationships with the stakeholders within the business.
4. Demonstrate commitment to providing the highest level of service to clients/brokers/AXA Companies.
5. Have a positive approach, even during challenging periods of change & ensure the team are on board.
6. Recognise work priorities and organise time effectively, raise any potential delays, and ensure team are performing at their best.
7. Proficient use of Microsoft Excel with the ability to use VLookups/Pivots/formulae on a daily basis without guidance.
8. Computer literate – experience using Microsoft Outlook, Word, PowerPoint, Teams would be advantageous.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.

It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements.
• Enhanced family friendly leave benefits.
• Named to the Diversity Best Practices Index.
• Signatory to the UK Women in Finance Charter.

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.