Night Auditor for Guest Services

Description

Attention night owls! Are you seeking a fulfilling customer service role with a holistic and nurturing work environment? Look no further and apply today! Join our team to help ensure our guests and students have an exceptional experience at Kripalu. Don’t miss this opportunity to be a part of something meaningful – apply now!

POSITION SUMMARY

The Night Auditor is responsible for all inquiries by phone or email, while working with other departments to ensure the guest/student receives the best possible Kripalu experience. The Night Auditor also supports the call center and the front desk. This role answers all guest/students' inquiries about online and onsite programming and various amenities. He/she would have the additional responsibility of preparing and performing all the end of day procedures in the Guest Service Department which facilitates all areas of a guest’s experience, including and not limited to pre-arrival, during their stay, and post-stay.

CORE COMPETENCIES

• Possesses strong core ethics, integrity, and values consistent with Kripalu’s organizational values of Service, Compassion, Inquiry, Integrity, and Presence.
• Honors and respects the diversity and uniqueness of each individual staff member.
• Maintains confidentiality and creates an environment where staff feel supported and welcome.
• Eager to develop and maintain simple and efficient systems.
• Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas.
• Demonstrates the knowledge and abilities necessary to perform required job elements to established standards.
• Learns and adapts quickly in new situations resulting in successful performance.
• Accepts responsibility for own actions.
• Embraces experiences as learning opportunities.

ESSENTIAL SKILLS AND EXPERIENCE

• Demonstrated ability to speak and write fluently in English.
• Strong verbal communication and active listening skills.
• Demonstrated success in problem solving and the ability to collaborate with others to find a solution.
• Professional & reliable.
• Attention to detail and ability to multitask.
• Commitment to organizational values and mission.
• Ability to learn new computer software applications.
• Must have strong math and money handling skills.
• Must be able to lift 25 lbs.

ACCOUNTABILITIES

• Prepare and follow Nightly Audit procedures.
• Accountable for balancing all revenue sources and completing daily financial reports.
• Performing closing and opening daily system functions.
• Adhere to all Front Desk Policies and Procedures.
• Provide Front Desk services during the nighttime hours.
• Answer guests’ questions about the organization and different offerings that would be available to them.
• Assist guests onsite with any questions or bookings for future services.

MINIMAL QUALIFICATIONS

• High School education or equivalent.
• Must be available to work evenings, weekends, and some holidays.
• Proficient with Microsoft Office, specifically Outlook, Excel, and Word.

BENEFITS (Start Day One of Employment)

• Health Insurance
• Dental Insurance
• Vacation, Sick, & Personal Time, Paid Holidays
• Vision
• 403b Retirement Plan
• Flexible Spending and Dependent Care Accounts
• Company Paid Short- and Long-Term Disability
• Company Paid $50,000 Life Insurance Policy
• Free Meals in the Kripalu Dining Hall
• Discounted Purchases in the Kripalu Shop and for Healing Arts Services
• Yoga Classes, and the opportunity to participate in Kripalu Programs

Please note that Kripalu does not provide housing facilities for its staff members. Employees are responsible for arranging their own accommodations while working at the organization.