Customer Service Executive

Company: InterMedia Brand Marketing
Job Title: Customer Service Executive
Location: Crawley
Employment Type: Full-Time

About Us:
InterMedia Brand Marketing is a dynamic and innovative marketing agency that specialises in helping published brands reach and grow their audience. We pride ourselves on delivering exceptional customer experiences and creative solutions for our clients.

Position Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. In this role, you will hold responsibility for the management and handling of day-to-day queries from customers. This includes inbound call handling, email correspondence, actioning changes to the subscription databases, administering orders and securely processing payments.

As a Customer Service Executive, you will also work closely with our Client Account Managers to ensure all promotional and product details are accurately maintained and handled. Our Customer Service Team is the first point of contact for our readers and an incredibly important part of what we do.

If you have a passion for customer satisfaction and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Address client issues, provide solutions, and ensure customer satisfaction.
• Collaborate with internal teams to resolve customer concerns and fulfil requests.
• Maintain and update client records in our CRM system.
• Assist with the development of customer service procedures and continuously improve service quality.
• Provide feedback to management to help improve customer service and products.

Requirements:

• Proven experience as a Customer Service Executive or in a similar customer-facing role.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritise, and manage time effectively.
• Problem-solving attitude with the ability to remain calm under pressure.
• Strong attention to detail and organisational skills.
• Familiarity with CRM systems is a plus.

Why Join InterMedia Brand Marketing?

• Competitive salary and benefits package.
• Opportunity to work with a creative and passionate team.
• Professional development and growth opportunities.
• A friendly and inclusive work environment.
• Highly competitive benefits package.

How to Apply:
If you’re ready to join a company that values creativity, collaboration, and customer satisfaction, please send your resume and a brief cover letter to HR@inter-media.co.uk .

InterMedia Brand Marketing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

InterMedia is part of the InterGo Group of companies.