Field Service Technician

Job Title: Field Service Technician

Location: Edinburgh

Salary: Competitive

Job Type: Full time, Permanent

Closing Date: Tuesday 18th March 2025

About Us
Boon Edam is the world market leader in commercial entrance control solutions, and we operate globally. We have manufacturing facilities in Holland, the USA, and China and a network of international sales offices that provide support to customers worldwide.

Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Are you passionate about customer satisfaction and brand image? Are you a passionate engineer who enjoys problem-solving? If so, our Field Service Technician role might just be the new career choice for you.

About The Role
As a Field Service Technician, you will be responsible for the proactive progression of the service and maintenance of customers' equipment, including revolving doors and security barriers, to the highest possible standards whilst protecting the best interests of the company at all times. The role is both challenging and varied.

You will attend numerous sites with Boon Edam products to maintain and service them both on a pre-planned and a call-out basis. You will assess and determine the work needed to be carried out with a view of completing this work in a timely manner.

As a Field Service Technician, you will establish and maintain excellent working relationships with customers whilst promoting the products and services of Boon Edam.

You will be a confident communicator and display excellent time management skills. You will be technically minded, enjoy problem-solving, and have a keen interest in ensuring health and safety guidelines are adhered to at all times. The role requires regular paperwork to be completed and submitted in a timely manner.

This is a remote role where the successful candidate will be expected to operate from their respective regional base; additionally, they may be required to operate from a different regional base as requested by the Regional Service Manager.

There will be the occasional need to stay away from home as well as being on standby for callouts overnight and on weekends; therefore, flexibility of working hours is essential.

The successful candidate will need to be based in Edinburgh or surrounding areas and must hold a full, clean driving licence.

We offer an attractive salary and benefits package as well as a friendly working environment.

What skills and experience are required to perform this role?

• Working knowledge of health and safety
• Experience as an auto door engineer or working in a similar role would be advantageous but not essential
• Technically competent
• Background in engineering will be an advantage
• CSCS card holder desirable but not essential
• EN16005 accredited desirable but not essential
• Ability to work alone and as part of a team
• Highly organised with excellent time management
• Excellent communicator able to liaise with and build customer rapport
• Proficient in Microsoft Office Programmes
• Electro/mechanical qualification desirable but not essential
• GCSE Maths and English, Grade C or higher

What You Can Expect From Us

• A friendly and inclusive working environment
• 23 days annual leave plus 8 public bank holidays
• Annual leave increases with length of service
• Your birthday off
• Life insurance of four times your basic salary
• Company Pension scheme after 3 months service with 9% employer contributions
• Membership to a Healthcare or Cash Plan scheme after probation
• Attractive salary package

Additional Information
Do you recognise yourself in the profile above? Then we gladly invite you for this role before Tuesday 18th March 2025. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide proof of right to work in the UK.