Assistant Hospitality Operations Manager - Kia Oval

Assistant Hospitality Operations Manager - Kia Oval

£34,000 per annum

At Levy, we are proud to be the official catering and hospitality partner of The Kia Oval, one of the most iconic cricket venues in the world. We deliver exceptional food and beverage experiences to hundreds of thousands of guests, from passionate cricket fans to corporate event attendees.

Our commitment to The Kia Oval ensures we continue to elevate match-day hospitality and non-match event catering. With a focus on quality, sustainability, and customer satisfaction, we tailor our menus based on guest feedback and evolving food trends, creating a first-class experience across all areas of the stadium.

Beyond match days, The Kia Oval hosts a wide range of events, from corporate conferences to private celebrations. Our diverse event spaces allow us to cater to gatherings of all sizes. Whether serving gourmet dishes at a high-profile cricket fixture or crafting bespoke menus for private functions, our team is dedicated to excellence in every detail.

At Levy, we believe in innovation, teamwork, and passion for hospitality. If you thrive in a fast-paced, dynamic environment and love delivering outstanding service, we'd love to have you on our team at The Kia Oval.

Role Overview:

This role supports the Head of Hospitality Operations in delivering outstanding hospitality experiences by managing key operational, financial, and health & safety aspects. The position requires strong collaboration with various departments to ensure seamless execution of hospitality events while identifying opportunities for innovation, efficiency, and revenue growth. The role also involves managing budgets, maintaining high service standards, and contributing to the overall success of hospitality operations.

Key Responsibilities:

• Service Excellence: Assist in delivering exceptional service standards to meet and exceed department targets.
• Stakeholder Management: Coordinate with internal teams, including Sales, Logistics, and Event Managers, to ensure smooth event execution.
• Event Support: Provide variable event managers with necessary event details, advice, and motivation to ensure high-quality delivery.
• Budget Management: Oversee and manage specific hospitality budgets assigned by the Head of Hospitality Operations.
• Operational Improvement: Continuously seek opportunities to enhance the guest experience and drive financial and operational efficiencies.
• Health & Safety Compliance: Support and maintain health & safety compliance, ensuring that training is up to date.
• Financial Oversight: Assist in managing budgets, identifying cost-saving measures, and exploring new revenue opportunities.
• Client Relations & Business Growth: Maintain strong client relationships, handle customer feedback, and contribute to the development of high-end hospitality experiences.

About you:

• Hospitality Experience: Minimum 2 years in the hospitality industry (full-time or variable) with a proven track record.
• Food Safety & Dietary Knowledge: Strong understanding of dietary requirements, allergies, and food safety practices.
• Team Player & Self-Starter: Ability to work independently while also collaborating effectively in a team.
• Strong Organizational & Leadership Skills: Confident in prioritizing tasks, delegating work, and keeping records organized.
• Cool Under Pressure: Ability to multi-task, stay calm, and motivate staff in a fast-paced environment.
• Tech-Savvy: Proficiency in Microsoft Office, especially Excel, for tracking and reporting.
• Excellent Communication: Strong interpersonal skills to engage with colleagues and clients at all levels.
• Flexibility & Adaptability: Willingness to work variable hours as needed to meet operational demands.

Who we are:
Levy is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focused on doing the right thing for our people and the planet, sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

Why Join Us?

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.