Receptionist (Full Time) - Hale Country Club & Spa

The Hut Group; Manchester; On-site; GBP 20,000 - 30,000

Job description

Receptionist (Full Time) - Hale Country Club & Spa

Job Category: Hospitality

Division: Ingenuity Experiences

Location: UK, Manchester

Job Type: Full-time

About THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Receptionist (Full Time)

We are currently recruiting for an experienced Receptionist to join us at Hale Country Club & Spa in Altrincham.

Benefits include:

• Fantastic bedroom rates for yourself and F&F
• 20% off dining at the hotel
• 50% off dining at Hale Country Club & Spa, and complimentary monthly club membership
• Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!
• Onsite GP (avoid the waits!)
• Onsite physiotherapist
• Annual leave entitlement rising every year with service plus your birthday off

Main Duties of the Role

• Welcoming members and guests to the club
• Answering phones from prospective customers and clients, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about the facility’s services
• Processing membership applications and fees and issuing memberships
• Updating member records with new contact information and payment details
• Maintaining membership records and processing fees as directed by management
• Collecting payment from members for gym services rendered
• Explaining facility policies and procedures to new members and helping them get acquainted with the facility

Requirements

• Problem-solving abilities
• Strong communication and interpersonal skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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