Head of Operations

VisionTrack (Part of Markerstudy Group)

Job Description: Head of Operations
Location: Tunbridge Wells

Join VisionTrack as Head of Operations – Tunbridge Wells

Are you ready to take on a leadership role that will challenge and inspire you every day? VisionTrack, a trailblazer in telematics and video-based solutions, is looking for a Head of Operations to drive our success, optimise performance, and empower our teams in Tunbridge Wells. If you’re a hands-on leader who thrives on solving complex challenges and has a passion for innovation, we want to hear from you!

Your Role at VisionTrack

As the Head of Operations, you’ll be at the heart of our business, responsible for shaping strategy, streamlining operations, and fostering a collaborative, high-performing culture. You’ll oversee key areas such as procurement, supply chain management, resource planning, and customer support while ensuring our teams deliver exceptional service.

Key Responsibilities

Operational Strategy & Delivery:

1. Develop and implement operational strategies to improve efficiency, meet company goals, and support business growth.
2. Oversee procurement, supply chain management, resource planning, and stock control to ensure smooth and cost-effective operations.
3. Drive service-level fulfilment by maintaining high standards across all operational activities.
4. Oversee 1st and 2nd line support functions and Installations team.

Leadership & Team Building:

1. Foster a positive and inclusive culture, prioritising staff morale, engagement, and professional growth.
2. Lead, inspire, and mentor cross-functional teams, empowering them to perform at their best.

Stakeholder Collaboration:

1. Build and maintain strong relationships with internal and external stakeholders, including suppliers, clients, and partners.
2. Act as a trusted advisor to the executive team, contributing insights and recommendations to enhance overall performance.

Quality Assurance:

1. Drive operational excellence by ensuring processes are robust, efficient, and aligned with regulatory standards.
2. Monitor and evaluate operational KPIs to ensure continuous improvement and delivery of high-quality services.
3. Manage third-party supplier relationships and prioritise key customers, including system process improvements and necessary system implementations/upgrades.

Candidate Profile

We are looking for an inspiring and results-driven leader with a strong background in operations within the telematics, fleet management, or similar industries. The successful candidate will exhibit:

1. A proven track record of fostering high-performing teams, empowering teams, and creating a culture of collaboration in a similar role.
2. The ability to inspire confidence and trust at all levels.
3. Strong experience in procurement, supply chain management, resource planning, and stock control, ideally within a technology-driven environment.
4. Demonstrated ability to translate strategic objectives into actionable plans with measurable outcomes.
5. Exceptional interpersonal skills, with the ability to communicate effectively and build rapport with diverse stakeholders.
6. Experience influencing and negotiating with internal and external partners to achieve business objectives.
7. A pragmatic, solutions-focused mindset with a track record of overcoming complex operational challenges.

What do we offer in return?

1. A competitive salary package
2. A collaborative and fast-paced work environment
3. 28 days annual leave plus Bank Holidays
4. Life Assurance 4x annual salary
5. Company Pension
6. Health Cash Plan
7. A structured pathway to learn and develop with people who care about progressing your professional career.

Why VisionTrack?

At VisionTrack, you’ll join a forward-thinking company that values innovation, teamwork, and personal growth. You’ll have the opportunity to make a real impact, drive change, and shape the future of our industry.

If you’re ready to take on this exciting challenge and bring your expertise to a company that values your input and ideas, apply today!