Duty and Community Manager

We are seeking a Duty & Community Manager to oversee all aspects of a West London Crossfit box's operational and community-focused activities while on shift. The ideal candidate will be a go-getter, looking to step up into a management position and capable of optimising processes to ensure the smooth functioning of the studio’s facilities, services, and member experience.

Working Hours: 20-30 hours per week
Leave: 25 days per annum (plus bank holidays)
Benefits: Complimentary gym membership

This is an opportunity to be part of a dynamic and purpose-driven company focused on health, fitness, and community.

The Role...

As the Duty & Community Manager, you are responsible for the smooth running of the gym during your shift. You will supervise and lead the team, maintaining the highest standards of service and communication while ensuring compliance with operational procedures.

Key Responsibilities:

1. Supervise and train the FOH (Front of House) team during shifts, ensuring exceptional service and operational excellence.
2. Act as a key point of contact for members, addressing feedback and nurturing a strong sense of community.
3. Proactively solve any problems that arise during your shift and escalate issues to the General Manager or Marketing Manager as needed.
4. Implement and uphold operational processes as directed by senior management.
5. Maintain accurate handover records to ensure smooth communication between shifts and teams.
6. Ensure compliance with health and safety regulations, including conducting regular checks and maintaining risk assessments.
7. Monitor and manage stock, performing regular counts and ensuring proper ordering processes.
8. Lead emergency response procedures, including first aid and fire evacuations, and provide relevant training to staff.
9. Oversee the cleanliness and maintenance of the facility, liaising with external contractors when needed.
10. Support marketing initiatives and membership campaigns, ensuring consistent communication with members.
11. Assist with member retention strategies by delivering a welcoming and community-focused atmosphere.
12. Plan and support community-focused events and activities, in collaboration with the Head of Fitness and Marketing Manager, to enhance member experience and retention.

Leadership Duties:

1. Lead by example, always acting with integrity and setting a standard of excellence for the team.
2. Train and develop junior staff, proactively identifying growth opportunities for the FOH team.
3. Effectively manage the FOH schedule to ensure adequate coverage and efficient operations.
4. Monitor staff performance, addressing development needs in line with senior management’s guidance.

The Person...

The ideal candidate will embody the values of teamwork, customer service, and continuous improvement, with a proactive approach to management and leadership.

Essential Skills and Attributes:

1. Leadership and people management experience.
2. Exceptional service standards and customer focus.
3. Strong problem-solving and decision-making abilities, with a focus on continuous improvement.
4. Proficiency in operational software and tools for reporting, scheduling, and analysis.
5. Excellent communication and interpersonal skills to collaborate across departments and with external partners.
6. Organisational and administrative excellence, with an eye for detail.
7. Strong knowledge of Microsoft packages (Windows, Excel, Outlook, Internet).
8. A confident, clear communicator who is well-presented and fluent in written and spoken English.
9. Self-motivated, enthusiastic team player and contributor.

Desirable Skills and Experience:

1. Previous experience in the fitness, gym, or wellness industry.
2. CF-L1
3. A valid First Aid certificate (or willingness to obtain one prior to starting).
4. Familiarity with membership management systems and marketing tools.