Risk Manager Oversight - Operational Resilience

We're navigating significant change at Nationwide. It's an exciting time as we evolve to a new future that sees us accelerate delivery of our strategic aims, value to our members and engage colleagues around new ways of working.

At the same time we are investing in the Operational Risk Oversight team to ensure we are able to continue to add customer value by investigating, challenging, and influencing across the Society.

This role is within the second line of the three lines of defence model. The role is part of the Oversight of the Chief Operations Office which includes technology, security, data and third-party management specialisms.

Operational resilience is critical for maintaining the financial stability of Nationwide as well as the wider UK financial ecosystem. It's about how we plan for, prevent, respond to and recover from disruptions in a way which minimises impact to our customers. This includes threats from physical and cyber-attacks, IT system outages, third-party supplier failure, as well as natural hazards.

The role will provide support, challenge and influence over the Society's approach to operational resilience. You will be accountable for understanding and providing advice against regulatory expectations.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doing

Providing effective oversight of the operational resilience framework through support and challenge of its design and implementation.

Collaborating with first line colleagues to support key requirements in relation to identifying Important Business Services, setting of impact tolerances, mapping of critical resources, scenario testing and vulnerability management/remediation.

Monitoring and assessment of compliance against regulatory expectations relating to operational resilience.

Ensuring resilience risks are identified, managed, and reported through governance.

Assessing business area adherence against the Enterprise Risk Management Framework (ERMF) requirements.

Working collaboratively with partners across the three lines of defence to simplify and strengthen risk management practices for the benefit of the business and Society overall.
About you

As a minimum requirement you'll have:

• Excellent understanding of the operational resilience regulatory requirements.
• Experience in operational risk management, ideally in the financial services industry.
• Firm understanding of enterprise risk management frameworks, including proven experience in the application of risk appetite, policy management, risk assessments and controls.
• Strong critical thinking. You will comprehend and assimilate information rapidly, breaking down complex problems and providing support and challenge to risk owners in a clear and understandable way to suit different audiences.
• Effective relation management skills.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you're sending an application into a black hole. We review each application individually. So, it's a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub - Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us different

Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank.

As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You'll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don't have to bank with a bank. They can choose a modern mutual instead.
What to do next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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