Engaged Client, Team Manager/Client Director

TN United Kingdom; London; On-site; GBP 50,000 - 90,000

Job description

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Engaged Client, Team Manager/Client Director, London

Client: AIG

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

2d6d840788b3

Job Views:

81

Posted:

18.02.2025

Expiry Date:

04.04.2025

Job Description:

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Client Director/Team Manager within our Client & Broker Engagement function to grow your career at the forefront of general and specialty insurance.

Make your mark in Client and Broker Engagement

Our Client and Broker Engagement (CBE) team manages AIG’s major client relationships across all product lines, as well as driving new business activity. The team serves major clients and broker partners through an elevated, personalized experience – our client-centric framework drives a consistent experience and best practice, while allowing flexibility to meet the client’s needs.

How you will create an impact

Our Client Directors ensure retention of existing business and identify and deliver a constant stream of targeted new business opportunities across the range of AIG products, by developing and maintaining relationships within a designated portfolio of major companies and by securing strong relationships with key business influencers within the major brokers.

Examples of some of the activities you’ll be responsible for, not exclusive as no two days are ever the same in this role:

• Managing an existing team of Client Directors/Executives who are responsible for managing a portfolio of clients within a Major client universe.
• Ensure retention of all existing "profitable" business within assigned portfolio in line with product renewal strategies.
• Develop and maintain an understanding and working relationship with each company within the assigned portfolio in accordance with the client management process.
• Facilitate AIG Corporate relationships at all levels with clients and development clients.
• Acquisition of new business from development clients and prospects in accordance with the client management process.
• Identify and maintain regular contact with key business influencers at major brokers on assigned portfolio and beyond.
• Provide focal point for clients, development clients and prospects within the AIG organisation.
• Understand clients and development clients corporate and insurance strategies enabling the Client Director to complete and maintain an account profile; establish an account strategy and ensure the account plan is agreed and executed; be known to both the Client and Client Service Team within Broker.
• Identify new and cross sell business opportunities from designated portfolio of clients and development clients and co-ordinate sales process in accordance with the client management process.

What you’ll need to succeed

• Extensive track record of managing major corporate client relationships.
• Experience of corporate insurance programmes both UK and multinational, particularly across main General Insurance products.
• Strong written and verbal communication skills and proven interpersonal skills.
• Solid profile and reputation in the London commercial insurance market.
• Strong commercial background.
• Sales and business development experience.
• ACII preferable.

Ready to take your career to the next level? We would love to hear from you.

#LI-AIG

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.