German Speaking Collections Advisor

Job Description

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

The Role

Responsible for financial management of bookings made via Travel Agent & direct passenger channels within the Hamburg & International (EMEA) market.

You will:

• Reconciling & arranging timely collection of booking debt owing by Travel Agents & direct passengers to all relevant brands of the business (primarily Cunard)
• Responsible for BAU responsibilities on relevant systems – e.g. Deutsche bank, Abacus, ADB, Business Objects, Polar, Oracle, Power BI & Adestra
• Liaising with travel agents and internal departments (in particular Sales and Contact centre) to resolve queries on bookings.
• Ensure agent commission is paid on time and in line with agreed payment terms.
• Liaising with travel agents & our global brands to ensure banking forms are completed to allow refunds & payments to be made to guests.
• Working towards targets to reduce overdue debt responsibly.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full-time basis, with 3 days hybrid working in our Southampton office.

About You

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

• Fluent in German to required business level
• Clear and concise communicator – excellent verbal and written communication skills
• Strong planning skills – able to organise and prioritise work
• Resilient – Ability to work under pressure and meet deadlines
• Competent with Microsoft Office specifically Excel.
• Previous experience in a customer facing role

Being part of our team has its advantages…

• Home and office-based hybrid working (3 days in the office & 2 days from home)
• Recognition scheme with prizes and awards
• Employee Discounted Cruising plus Friends and Family offers
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

#LI-Hybrid

#Job Functions: Customer Service; Finance; Administrative;

#LI-KP1

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.