Director of Transformation

Croydon Health Services NHS Trust

About

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development. Croydon University Hospital plays an active role in training the clinicians of the future and works in partnership with major London universities.

If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for.

Equality remains at the centre of all Trust policy making, service delivery and employment practice with all employees being given equality of opportunity to develop, apply for promotion and have working arrangements that enable them to achieve a manageable work-life balance. The Trust actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens.

Key details

Location

Site: Croydon University Hospital – Hybrid Working

Town: Croydon

Postcode: CR7 7YE

Major / Minor Region: London

Contract type & working pattern

Contract: Permanent

Hours: Full time - 37.5 hours per week

Salary

Salary: £111,120 - £127,006 per annum pro-rata incl HCAS (outer)

Salary period: Yearly

Grade: Band 9

Specialty

Main area: Strategic transformation, Planning

Job overview

Director of Transformation

Full Time, Permanent, Band 9

Are you a dynamic leader with a passion for transforming healthcare? We have an exceptional opportunity for you to join our Trust as Director of Transformation.

This senior leadership role will focus on driving large-scale change, operational excellence, and continuous improvement, ensuring alignment with the Trust’s strategic objectives, and ensuring the Trust is achieving the appropriate balance between improvements across quality, productivity, and efficiency. The post-holder will work collaboratively with internal and external stakeholders, including Integrated Care Systems (ICS), to transform care pathways, improve patient outcomes, and enhance efficiency across the organisation.

Main Duties:

• Lead the strategic transformation of the Trust to deliver high-quality, integrated services that meet patient and community needs.
• Drive large-scale change, operational excellence, and continuous improvement, aligned with the Trust’s strategic objectives.
• Develop and implement the Trust's strategic transformation plan, working closely with the executive team.
• Lead complex transformation programmes, including clinical service redesign, digital transformation, and workforce optimisation.
• Implement change management strategies to support cultural and operational shifts, ensuring staff engagement and buy-in.
• Build and maintain strong relationships with external partners to deliver integrated care solutions.
• Engage with patients, carers, and the public to ensure transformation programmes reflect community needs and preferences.
• Establish robust governance structures to oversee transformation programmes, ensuring accountability, risk management, and timely delivery.
• Lead the development of performance metrics to measure the success of transformation initiatives.
• Lead the financial planning and management of transformation programmes, ensuring effective resource allocation and value for money.
• Lead and manage the Transformation Directorate, supporting and developing staff to deliver high-quality work.
• Ensure all transformation initiatives comply with national standards, regulatory requirements, and Trust policies.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

EDUCATION, QUALIFICATIONS

Essential criteria

• Master's degree in a relevant field
• Project/Programme Management qualification (e.g., PRINCE2, MSP) or equivalent experience.

Desirable criteria

• Black Belt in Lean Six Sigma or equivalent qualification in a continuous improvement methodology.
• Coaching or mentoring qualification.

EXPERIENCE

Essential criteria

• Track record of leading large-scale transformation programmes within a healthcare or public sector environment.
• Experience of leading service redesign and improvement initiatives that have delivered measurable improvements in patient outcomes and efficiency.

Desirable criteria

• Experience of working in a mental health, community health, or social care environment.
• Experience of working within an Integrated Care System (ICS) or Sustainability and Transformation Partnership (STP).