TACTICAL RESOURCE COORDINATOR

Salary I £25,000

Working Hours l Monday-Sunday 5 days from 7, 40 hours per week.

Departmental Overview

Our Service Delivery contract with Openreach started with 10 engineers in 2011 and now stands at over 1200 engineers working across all areas of UK mainland. We connect over 25,000 customers to the Openreach network every single week by attending individual appointments for Copper Phone Line provision, Managed Install Broadband provision, FTTP and PCP only provision. We have an experienced network of Area Managers and Coaches supporting our engineers in field every single day to ensure engineers are working safely to provide customers with a great experience.

Primary Objective

To be responsible for ‘on the day’ tactical re-allocation of field tasks and facilitating maximum efficiency of the field force alongside being responsible for planning and issuing jobs to the field teams as well as organising their delivery schedules and ensuring that facilities management are progressing as expected and completed on time.

Key Responsibilities

The key responsibilities of this role include but are not limited to the following tasks:

• To always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards.
• Raising and following up on non-conformance reports, to ensure that any actions identified, pursued, and resolved.
• Work as part of a larger team to develop working practices and procedures.
• Reallocation of work to field teams.
• Delivery inbound and outbound call metrics and maintain service level agreements.
• Prioritise on the day work stack and allocate effectively to deliver client metrics.
• Manage work proactively to ensure all tasks are resourced and Field productivity is maintained.
• Dealing with client requests in all aspects of the project and escalating any issues to the Programme Manager, when required.
• Ensuring that all engineers are organised, have the relevant site access and job packs for jobs they have been allocated.
• Work safely and responsibly within MJ Quinn’s values and operational policies, procedures, and accepted behaviours to avoid harm to yourself, those around you and our neighbours and communities.

Relationships

To be effective in this role the Tactical Resource Coordinator will need to:

• Maintain and build up a good working relationship with internal and external stakeholders including colleagues, customers, suppliers, and senior management teams.
• Be able to work efficiently and effectively as part of a team.
• Communicate effectively with all other departments.

Person Specification

To be successful in this role the Tactical Resource Coordinator will:

• Have strong planning, organisation, and monitoring abilities.
• Enjoy a challenge, have excellent interpersonal skills and the ability to communicate at all levels.
• Have a strong orientation towards quality, safety, and continuous improvement.
• Can prioritise work, work well under pressure, meet deadlines, and manage business expectations.
• Be adaptable and flexible in your approach to work.
• A legal right to work in the UK.

Education, Qualification and Certification

To be successful in this role the Tactical Resource Coordinator will:

• Have a high standard of numeracy.
• Have strong planning, organisation, and monitoring abilities.
• Enjoy a challenge, have excellent interpersonal skills and the ability to communicate at all levels.
• Be educated to a G.C.S.E level B+ in Mathematics & English (or equivalent).
• Be computer literate.
• Have strong written and verbal communication skills.

Benefits

• 33 days per annum, inclusive of bank holidays and company closures
• Free Parking
• Healthcare Cashback Plan
• Employee Assistance Programme
• Cycle to Work Scheme
• Company Contribution Pension Scheme
• Training Opportunities
• Gym & Retail Discounts
• 2 Life Assurance Benefit.

Diversity Statement

MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex or sexual orientation.

MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.