New Build Customer Services Manager

Harte Recruitment - Property & Construction Recruitment Specialists; Chatham; Hybrid; GBP 26,000 - 32,000

Job description

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Direct message the job poster from Harte Recruitment - Property & Construction Recruitment Specialists

Harte Recruitment is excited to partner with a well-established company in the Chatham area that provides management services for the residential property investment sector. As their portfolio expands, they are seeking a motivated New Build Customer Services Manager to oversee new build handovers, tenancy management, and property maintenance.

This role offers a mix of on-site and remote working. It's a great opportunity for professionals with experience in Build to Rent (BTR), new homes construction, property management, or facilities maintenance. If you're organised, ambitious, and passionate about delivering exceptional service, this could be your next career move!

The Package:

• Basic salary £26000 to £32,000 (D.O.E)
• Fully remote with site visits required, Monday to Friday, 9 AM – 5:30 PM, no weekends!
• Performance related company bonus
• Ongoing training and development opportunities, fully funded and encouraged by the company
• A fantastic company culture within a globally recognised organisation, offering social events and a collaborative environment
• Health Cash Plan
• Company Mobile phone + Laptop
• Paid Mileage (45p per mile)

As a New Build Customer Services Manager, you'll be at the heart of an exciting, fast-paced role, overseeing the handover inspections of new build properties, managing tenancies, coordinating essential repairs, and liaising with third-party aftercare providers to ensure swift resolutions. You’ll also be delivering exceptional customer service to valued residents.

The New Build Customer Services Manager Role:

• Act as the primary on-site contact, fostering strong resident relationships.
• Oversee new home handovers, inspections, and snagging resolutions.
• Manage tenancies, void processes, and property maintenance efficiently.
• Coordinate with contractors to ensure high-quality repairs and upkeep.
• Conduct weekly site visits, mid-term inspections, and compliance checks.
• Support rent reviews, tenancy renewals, and work with finance teams to maintain occupancy.
• Be flexible with locations and available for out-of-hours support when required.

The Person:

• Experience in residential property management, maintenance coordination, or facilities management (Build to Rent experience is a plus).
• Passionate about delivering excellent customer service and building strong tenant relationships.
• Motivated to develop, progress, and take ownership of responsibilities.
• Full UK driving licence and access to a vehicle is essential.
• Experience using property management systems

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service