Senior Governance Manager

Senior Governance Manager, London, Permanent

The Senior Governance Manager designs and manages the PMO programme resources and governance activities across the portfolio. The role owns the ongoing management and continuous development of the Pay.UK Change Framework and associated governance/standards to keep safe the investment in delivery of Pay.UK's strategy through the Change portfolio.

Key Accountabilities

1. Responsible for the design, management and embedding of the Change Framework, aligned to Pay.UK governance requirements.
2. Ongoing oversight and continuous improvement of the framework ensuring effective adoption by the Change and wider community.
3. Promote adherence to the framework by all colleagues through coaching and training and assisting the assurance approach.
4. Further develop the Single front door process and Portfolio Steering Group enabling appropriate oversight and control for Pay.UK-wide control areas (e.g. risk, security, finance).
5. Highlight learning from the portfolio and ideas for continuous improvement into Change Framework, PPM tooling and ways of working.
6. Facilitate user groups and feedback that enable continuous improvement to the Change Framework.
7. Reshape the governance model according to changes in strategic direction, portfolio composition or other change drivers.
8. Leadership responsibility for the PMO practice and resources 'hub and spoke' to ensure effective deployment and delivery of projects and programmes.
9. Responsible for building a community of PMO capability and capacity, developing a highly skilled and professional team.
10. Manage PMO augmented resources, balancing effective ratios of permanent/FTC and contractors in conjunction with the Senior Planning Manager and delivery teams.
11. Support the management of external resource suppliers under the TPRM framework and in conjunction with the People Team.
12. Coach and mentor project managers and PMO resources across teams in Change governance to promote a culture of best practice.
13. Advocate for the change framework and promote/enforce adoption and adherence.
14. Provide advice and guidance on the tailoring of change portfolio governance at programme and project level.
15. Develop a methodical approach to lessons learned reviews.
16. Deputise for Head of Enterprise Portfolio Office (EPO) including as Committee representative (ChangeCo, ExCo).
17. Work collaboratively and cohesively with other PMO services/service owners and wider business control functions to ensure a joined-up and robust service offering.

Qualifications, Skills and Experience

1. Educated to degree level in a relevant subject or equivalent experience.
2. Relevant Change qualification or relevant experience.
3. Significant experience of designing, embedding and overseeing Change governance or assurance activities on a portfolio of significant scale and complexity.
4. Understanding of Pay.UK regulatory requirements.
5. Knowledge and experience of financial services or payments sector valued.
6. Solid stakeholder management experience at all levels of an organisation, including Executive levels.
7. Proficient planning and coordination skills and the ability to analyse complex requirements and translate them into effective solutions.
8. Effective communication and persuasive skills, understanding the obstacles senior leaders face to guide effective business-led decisions.
9. Skilled stakeholder management skills and the ability to secure engagement and buy-in for strategies and initiatives.
10. Resourcefulness and responsiveness in navigating diverse work settings.
11. Proficient analytical skills and ability to interpret and translate data insights into business issues and support evidence-based decision making.
12. Resilience and the ability to handle multiple competing priorities.
13. Ability to write and present Executive and Board level reports.

At Pay.UK, we value diversity and inclusivity. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees.

About Us

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques - we act as the single operator for all UK retail payments.

Every day, people and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments.

Benefits & Additional Information

1. 12% Non-contributory pension.
2. Discretionary annual bonus.
3. 30 days annual leave (excluding bank holidays).
4. Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc.
5. Employee assistance programme.
6. Cycle to Work Scheme.
7. Season ticket loan.
8. Annual fitness subsidy of up to £500 per annum.
9. Working from home policy - minimum 40% in the office (e.g. 2 days in the office over a 5-day working week).

Please note:

1. Benefits for FTC roles may vary.
2. Benefits do not apply to any consultancy roles.