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Veterinary Receptionist / Administrator

DNA Vetcare Ltd

England

On-site

GBP 10,000 - 40,000

Part time

30+ days ago

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Join a prestigious veterinary practice as a part-time Receptionist, where your passion for client service and animal care will shine. In this role, you will be the first point of contact for pet owners, ensuring they receive the best possible experience. You'll manage appointments, assist with inquiries, and handle payments, all while working alongside a dedicated team of veterinary professionals. This flexible position requires availability every Friday and a Saturday rota, making it perfect for those looking to balance work with personal commitments. Become part of a supportive and caring environment that values exceptional service and compassionate care for pets.

Experience in a client-facing role, ideally in a veterinary or healthcare setting.
Strong communication skills to handle inquiries and bookings.

Answering phone calls and booking appointments efficiently.
Processing payments and handling insurance claims.
Providing excellent client service and care for pets.

Client Experience

Communication Skills

Appointment Booking

Insurance Claims Processing

Handling and Restraining Patients

About The Role

Our fantastic Barton Veterinary Centre in Lincolnshire are seeking a Veterinary Receptionist to join their elite and independent practice.

The position suits a Receptionist who takes pride in delivering the ultimate client experience with a network of excellent Vets, Nurses, and Support teams to hand.

This is a part time position. We can be flexible on hours and days offered - we just ask that every Friday is covered (8.30am-7pm).

There is a 1:4 Saturday rota 8.30am-1pm.

Your Average Day Could Include

Answering the phone and booking appointments in a friendly, efficient and caring manner.
Helping direct clients to the clinic.
Answering emails and enquiries.
Ensuring Facebook messages are responded to.
Scanning documents to patients files.
Taking payment at time of treatment.
Advising clients of our Healthcare plan.
Processing / logging Insurance Claims.
Handling and restraining patients.

About You

DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment.

DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.

Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animals and a supportive encouraging workplace for their teams.

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