Associate Account Manager, Flights London

Kayak; London; On-site; GBP 35,000 - 65,000

Job description

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK is seeking a driven and strategic Associate Account Manager to play a pivotal role in managing and growing our key airline partnerships within the Flight vertical! This role is well-suited for someone with a deep curiosity about the air travel industry and its interconnected role in the broader travel ecosystem. Strong analytical expertise and polished interpersonal skills are essential, as this position involves high levels of external engagement and cross-functional collaboration.

In this role, you will:

• Build and maintain strong, long-lasting relationships with our airline partners by acting as the primary point of contact, addressing inquiries, resolving issues and ensuring partner satisfaction.
• Lead performance analysis and proactively identify growth opportunities tailored to partner needs and market trends, to drive optimised outcomes for both partners and internal collaborators.
• Develop and execute account strategies, focusing on driving revenue growth and on delivering outstanding user experiences.
• Foster a close internal collaboration across the organisation, partnering closely with commercial, engineering, finance, and product teams to set goals and deliver results.
• Act as a trusted adviser across airline accounts, managing reporting, tracking, billing, operations, and optimisations with precision and insight.
• Stay informed on the latest developments in the airline industry and monitor the competitive landscape, to craft and execute innovative ways to improve the company's market position.

Please apply if you have:

• 3+ years of meaningful experience, travel/airline industry experience, is a plus.
• Proven experience in account management or a related customer-facing role.
• Strong analytical, problem-solving and negotiation skills.
• Strategic mindset coupled with a high attention to detail.
• A self-starter with the ability to work both independently and in teams.
• Excellent verbal and written communication skills and very strong presentation abilities.
• Fluency in English written and spoken.
• Ability to manage projects of varying size simultaneously, while prioritising appropriately.
• Ability to effectively collaborate with internal technical teams and interact with senior members of KAYAK leadership across globally located offices.
• High proficiency in Excel and Google Suite.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth & HeadSpace Subscription
  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
  • No meeting Fridays
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Focus on your career growth:
  • Development Dollars & Leadership Development
  • Access to thousand of on-demand e-learnings
• Travel Discounts
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

Diversity, Equity, and Inclusion

At OpenTable/KAYAK, we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users, partners, and teams. We strive to be an open and welcoming environment so that no matter who you are, you can be yourself.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation(s).