Account Director

General information

• Develop and execute annual account plans aligned with Thought Machine and client strategic priorities, ensuring stakeholder buy-in and adapting plans as needed.
• Establish and nurture trusted advisor relationships with key account business, technology and operations stakeholders and executive sponsors, serving as the primary point of contact between the client and Thought Machine.
• Collaborate closely with internal teams to ensure exceptional client satisfaction and successful project delivery.
• Provide clear and regular updates on initiative progress to both internal and external stakeholders.
• Monitor and analyse client product usage, forecast key account metrics, and drive net new revenue growth through proactive account management.
• Coordinate with the bank’s delivery partners to consistently exceed service expectations.
• Assist clients in crafting internal and external communications, including system demonstrations, presentations, workshops, and business case development.

• 7+ years of experience in Account Management within financial technology or consultancy, specialising in managing complex engagements with multinational/global accounts.
• Proven track record in enhancing client engagement, driving revenue growth, and identifying new opportunities within existing accounts.
• Strong ability to build and maintain deep client relationships, including experience managing high-level stakeholders up to executive level.
• Comprehensive understanding of banking organisations, their cultures, markets, and operational dynamics.
• Previous involvement in technology transformation projects within financial institutions, coupled with experience in relationship or account management.
• Familiarity with Vault Core technology and associated concepts to effectively engage with clients.
• Knowledge of financial products and key business metrics within banking (e.g., cost-income ratios, net interest margin).
• Experience managing multiple projects simultaneously with meticulous attention to detail.

• Experience working in a global scale-up environment.
• Previous experience selling payment products to financial services companies.

• Bright and enthusiastic people: We seek individuals who bring energy and a positive outlook to their work and inspire teams and clients alike.
• Ambitious and hardworking: We value proactive team members who are driven to achieve and exceed expectations, have a strong work ethic, and focus on results.
• Future leaders: Whether you're starting out or experienced, we seek individuals who aspire to become our next CRO or regional sales leader.

• Highly competitive salary
• Pension plan (match up to 5%)
• Life insurance - three times annual salary
• Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid)
• Shared parental leave (matched to our maternity leave for the same point in time)
• 25 days holiday and bank holidays
• Flexible working hours
• Cycle-to-work scheme
• Electric car scheme
• Season ticket loan
• Access to outstanding learning materials and courses
• Sports and hobby clubs, subsidised by Thought Machine
• All the latest tech you need
• Start the day properly with fresh fruit and cereals
• Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress
• Two charity days a year
• Weekly food pop-up