IT Technician – AR

Carrington Blake Recruitment; England; On-site; GBP 40,000 - 60,000; Full time

Job description

JOB PURPOSE AND SCOPE:

IT Infrastructure Technicians will be responsible for providing operational and technical support and advice to all users of IT services to ensure that operational issues and queries are diagnosed and resolved as quickly as possible. To analyse, research and evaluate all areas of Airwave, Telephony, PC, Windows operating system(s) including the Windows 10 Evergreen lifecycle, standard/non-standard software and peripheral technology in order to resolve service requests.

To specify, recommend, provide, configure and implement many varied items of IT equipment and supporting software in accordance with Service Area requirements, IT standards and the IT Security Policy.

IT Infrastructure Technicians will demonstrate the force values at all times. All staff involved in carrying out functions in this role will do so in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public.

CORE WORK AREAS:

1. Provide detailed advice and guidance to all users in the effective use of IT systems, products and services available to them.
2. Management of endpoints utilising various technologies including InTune, SCCM, Knox and Azure-based administration.
3. Management of the Airwave estate using Radio Manager.
4. Management of the Windows 10 OS lifecycle, including application testing, security device control (encryption, data drive access) Feature Release updates.
5. Assist with the on-going deployment of VOIP telephony, laptops, mobiles, Mobile Data Terminals and hardware refresh technology.
6. Ensure documentation is current and up to date including asset registers, knowledge base and technical documentation.
7. Ensure that systems remain supportable, expandable, fit for purpose, and capable of delivering ongoing business value and benefit.
8. Ensure users are kept informed of progress at key stages within their request.
9. Takes innovative approaches to problem solving and delivers inventive and creative solutions.
10. Provide assistance and technical knowledge to aid the implementation of projects.
11. Provides out of hours assistance to users and colleagues by participating in the IT out of hours on call service rota.

PERSONAL SPECIFICATION:

Qualifications/ Training

• A Level or equivalent from a technology discipline. D A

Experience

• Has experience in providing support roles within a Policing environment D A/I
• Delivering support within an ITIL environment D A/I
• Skills Experience of using Intune for management of mobile devices D A/I
• Working knowledge of VOIP technology D A/I
• Management of endpoints and software/application installation via a variety of tools e.g., SCCM/Active Directory/InTune E A/I
• Experience of working with Radio Manager to maintain the Airwave estate D A/I
• Good analytical skills for problem solving E A/I

Knowledge

• Knowledge of Microsoft operating systems and applications (Win10, O365) E A/I
• Detailed knowledge of the areas of responsibility e.g. endpoint management E A/I
• Knowledge of network topologies relating to WAN/LAN including TCPIP, Ethernet, etc. E A/I
• Knowledge of Microsoft Active Directory inc. Active Directory Security and Distribution Groups, Organisation Units and Group Policy E A/I
• Social Skills Excellent communication and influencing skills in order to operate at all levels throughout the organisation. E A/I
• Demonstrates a flexible/adaptable approach to working practices and hours E I
• Open minded and able to accept and embrace change E I
• Ability to remain calm while working under pressure E I