Travel Consultant

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At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so they’re always on hand with tips and advice, to help our customers discover somewhere new. Whether they want a relaxing week away or a month-long adventure, we’ve got it covered. We’re owned by dnata Travel, part of the Emirates Group.

We’re super excited to be opening a brand-new store on the High Street in Cobham and we’re looking for experienced Travel Specialists to join our new team. We have free parking available at our new Cobham store.

Responsibilities:

1. Sell long haul destinations and tailor-made holidays.
2. Provide exceptional customer service and build strong relationships with customers.
3. Meet and exceed sales targets.
4. Engage in ongoing product training and development.

Qualifications:

1. Experience in selling long haul destinations.
2. Exceptional customer service skills.
3. GDS experience is an advantage.

We have a lucrative uncapped commission scheme with average commission of £24K on top of your base salary, however our top performers average £55K in commission!

Depending on experience in your 1st Year you can expect a minimum OTE of £35K rising to £39K in Year 2.

Thanks to Travelbag’s regular marketing activity, you’ll always have plenty of customer enquiries to follow up. And you’ll build fantastic relationships with your customers, whether face to face or over the phone, so they come back to you time and time again. Our impressive number of repeat customers is something we’re incredibly proud of.

When you join Travelbag, you’ll have an initial 3-week interactive training period with our inhouse training team. You’ll then join our ‘academy’ with dedicated support alongside support and coaching from your manager.

You will have lots of opportunities to enhance your product and destination knowledge – including weekly product training from our destination team and supplier hosted events where you can meet others in the industry as well as learn about a product or destination – and there are usually prizes up for grabs!

Our Travel Specialists work 37.5 hours per week 5 days over 7, 9am to 5:30pm. Between Monday to Wednesday this is on a shift basis between 9am to 7pm. In peak periods we can be open 9am to 9pm to meet our customer demands.

We have some fantastic benefits, making us a great place to work:

• Fam Trips and Incentives – you will visit a key Travelbag location in your first year, in partnership with our suppliers we had 62 spaces on Fam Trips last year!
• Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure.
• 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays).
• Additional annual leave purchase scheme – so you can pursue your love of travel.
• Company pension scheme.
• Life assurance.
• Low-cost health care for you and your family.
• Employee Assistance programme.
• Mental Health First Aiders.
• Ongoing development – we have an in-house People Development Team.
• Annual conference where we bring the whole Travelbag Team together.
• Cycle to work scheme.
• Long service awards.
• Volunteer days – one day’s paid leave each year to volunteer with a registered charity.
• dnata4good – supporting the local communities we work, live and thrive in.
• Refer a friend scheme.
• Free eye care tests.
• Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping. Free tea and coffee in all our shops.
• Belong programme - six Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy.

Please click on the link below for a full job description.