Customer Service Advisor at Diligenta | Hybrid/Remote | Glasgow

HipHopTune Media; Glasgow; Hybrid; GBP 20,000 - 30,000; Full time

Job description

Are you passionate about delivering exceptional customer service with empathy and professionalism? Diligenta is looking for a Customer Service Advisor in Glasgow to provide a seamless experience for customers, ensuring their needs are met with care and efficiency.

This hybrid/remote role requires strong communication skills, the ability to remain calm under pressure, and a commitment to delivering outstanding support. If you’re an excellent listener who thrives in a customer-focused environment, this is your chance to make a difference.

Apply now and become part of a team that puts customers first!

Position: Customer Service Advisor

Job Type: Full Time

Location: Glasgow (Hybrid/Remote)

About the Role

Customer Service Representative

Monday-Friday, flexible between 8.30am and 5.30pm. 37.5 hours per week

Hybrid remote

What does the Customer Service Representative role involve?

You’ll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you’ll ensure a seamless experience during the moments that matter.

Comprehensive training will be provided so financial services experience isn’t essential. Many new colleagues join us from customer-facing backgrounds in contact centres, retail, hospitality, or the travel industry.

Responsibilities

• Handle customer inquiries related to life assurance, savings, investments, or pension plans.
• Provide support during critical moments, such as retirement planning or bereavement.
• Ensure a seamless customer experience through effective communication.
• Participate in training sessions to enhance service delivery.

We support our colleagues with competitive benefits:

• We’re an accredited Real Living Wage employer.
• 31 days annual leave (includes UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection.
• Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day).
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
• Personal and career development opportunities across a wide range of business functions and specialist areas.
• Perks at Work (expensive online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.

Our people are…

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
• Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
• Great problem solvers, flexible, and adaptable to changing priorities.
• Comfortable switching between multiple IT applications with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Excited to work with our incredible diverse community and be part of a supportive workplace culture.
• Passionate about learning and sharing knowledge to enhance skills and develop best practice.
• Focused on living our values – integrity / respect for the individual / leading change / learning and sharing / excellence.

Who is Diligenta?

Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.

We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers – that’s 1 in 3 people in the UK!

We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.