Case and Workflow Product Manager

Case and Workflow Product Manager

Apply locations: London, Leeds, Edinburgh

Time type: Full time

Posted on: Posted Yesterday

Time left to apply: End Date: April 24, 2025 (19 days left to apply)

Job requisition id: JR0017714

Division: Business Directed Change, Controls, Capabilities and Frameworks

Salary: National (Edinburgh and Leeds) ranging from £72,100 to £85,000 and London £79,300 to £92,000 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive.

Across the FCA, we use Salesforce as our core regulatory case management platform. It sits at the heart of many of our critical regulatory workflows, with c.2500 users of the platform, and c.450,000 cases being managed a year.

The Controls, Capabilities and Frameworks (CCF) Directorate drives excellence within the operational frameworks of Supervision, Policy and Competition (SPC), the FCA’s largest front-line Division.

We’re looking for a talented business product manager to join the Business Directed Change (BDC) department in CCF. The department leads strategic projects that accelerate the FCA’s ambition to become a more data-led and outcomes-focused regulator.

Successful candidates will be responsible for transforming and continuously improving our regulatory case management workflows. They will be a strong leader, with a background in product management.

What will you be doing?

• Lead the case and workflow Product team - inspire, develop, and manage the team; be a role model and leader.
• Own our Supervision case management product - drive continuous improvement in line with business needs and a user-centred design ethos.
• Provide SME input into portfolio level change programmes/projects that impact case management.
• Support development of the case management strategy and roadmap - engage internal stakeholders to understand priorities.
• Support the set-up of a new Regulatory Case Management Service (RCMS) and embedding of a new business-led product ownership model.
• Share/collaborate with colleagues across the organisation to build a broader understanding of product management concepts.

Which skills are required?

Minimum

• Prior product management experience.
• Prior agile digital delivery experience.
• Prior people management and leadership experience.

Essential

• Proven track record of successful delivery in a mature Product-led organisation.
• Excellent relationship management and communication skills.
• Process improvement and change delivery experience.
• Experience working with Salesforce products and on case workflows.
• Innovative and pragmatic thinker.
• Excellent analytical skills.
• Strong team player and coach.
• Intellectually curious and resilient.

Benefits of working at the FCA

• 28 days holiday per year plus bank holidays.
• Hybrid working (work from home up to 60% of your time).
• Private healthcare with Bupa.
• A non-contributory Pension of at least 8% of basic salary each month.
• Life assurance of eight times your basic salary.
• Income protection.

We welcome applications from candidates who are looking for flexible arrangements.

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone.

Useful Information and Timeline

• This role is graded as Manager, Regulatory.
• Advert Closing Date: Wednesday 23rd April (midnight).
• First Round Competency Based Interview: w/c 28th April and 5th May.
• Psychometric Assessment: To be completed w/c 12th May.
• Final Interview: w/c 19th May.

Your Recruiter will discuss the process in detail with you during screening for the role.