Customer Service Assessor Coach

Job Title: Customer Service / Business Administration Assessor

Start Date: ASAP - Urgent Role

Salary: Up to £28k Plus up to £4k a year in completion bonuses (Based on 40 learners completed on caseload)

Type: Permanent Full Time

Location: Liverpool/Merseyside/North West/The Wirral

Working Hours: Monday to Friday 8.30am to 4pm, 3pm finish on a Friday

Benefits: 20 days holidays, bank holidays, Christmas shut down for 2 weeks, support, healthcare, CPD, training

About the Client: Our client is an established leading training Ofsted Grade 2 provider with national provision and a personal approach, specialising across sectors including Manufacturing, Logistics, Insurance, Financial, Housing, Healthcare, NHS, and Retail & Construction. They have been commended for providing high-quality apprenticeships and raising the skills of their employees.

Role Overview: The successful applicant will deliver training to apprentices in the workplace, primarily focusing on the Business Administrator level 3, Customer Services level 2 and 3 standards. The role involves delivering teaching and learning sessions, training, coaching, support, planning, monitoring, and formal reviewing of the apprentice's progress.

Key Responsibilities:

1. Support approximately 40 learners undertaking a standalone qualification programme of learning.
2. Carry out assessment of learners against standards or qualification criteria.
3. Assist in the compilation of learners' portfolios and monitor the quality of learning.
4. Support candidates in identifying opportunities for the collection of portfolio evidence.
5. Contribute to the development of the candidate's plans of individual training needs.
6. Assess and deliver elements of underpinning knowledge.
7. Support the internal quality assurance process.

Minimum Requirements:

1. Experienced Business Administration, Customer Services Tutor/Skills Coach.
2. Personable, engaging, organised, and motivated.
3. Good maths, English, and ICT skills.
4. Ideally experience of using Onefile and working with a cohort of approximately 40 learners.

To apply for the role of Customer Service / Business Administration Apprenticeship Assessor, please email your CV to us.

Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training, and welfare to work sectors nationally. We are committed to providing full free pre-interview advice and guidance throughout the interview process.