Front of House Team Leader

Location - Winchester (this is an onsite in our Winchester office, Monday - Friday 5 days a week)

LCP is an award-winning consultancy providing advice on pensions, investments, insurance, energy, health analytics and employee benefits. We advise nearly one quarter of the FTSE250 and half of the FTSE100 firms. We are a team of over 1200 across our various offices.

We are looking for a Front of House Team Leader to join our Administration team in our Winchester office and supervise a team that are responsible for providing reception and meeting room management services.

What's the role?

The principal duties of the position are to provide professional and efficient reception and meeting room management services. The Front of House Team Leader supervises the Front of House Operative and the Front of House Assistant. The Front of House (FOH) team operates as part of the Administration department which provides wide-ranging office support services. Whilst each member of the department has specific responsibility for designated tasks, the department works under a team ethic, whereby assistance and cover are provided by other members of the team. Everyone in the team learns each other’s designated tasks/duties.

What will you be doing?

This is a very varied role with responsibilities spanning meeting room management, facilities management and team supervisory responsibilities too:

• Managing meeting room booking requests via Condeco room booking system
• Meeting and greeting of clients and visitors
• Setting up meeting rooms in the requested configurations, ensuring all audio-visual equipment is working correctly and some re-sitting of meeting room furniture
• Ordering sandwich lunches and serving refreshments during meetings
• Managing internal events in our Hub / Terrace (breakout areas) such as departmental breakfasts, seasonal events
• Ensuring the facilities (kitchens, breakout areas etc) are in good order and stocked with the necessary supplies
• Supervising two Front of House staff members and managing daily breaks and tasks
• Assisting the Department Manager with the setting of aims & objectives for self and FOH team members in the performance review process
• Providing cover for Reception / switchboard as necessary
• Organising and attending regular FOH team meetings

What skills and experience are we looking for?

• Previous customer-facing hotel & catering / corporate catering experience
• Experience of using a switchboard
• Well organised with the ability to work on own initiative and supervise a team with fluctuating workload
• Great communication skills with a friendly and sociable personality
• Good IT skills including Microsoft Outlook & Teams with basic Excel
• Room booking software experience (we use Condeco) is desirable but not essential
• Flexibility of hours worked, duties undertaken, including travel to and work from other LCP offices is required

What’s in it for you?

We offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:

For you:

• Professional study support (where applicable)
• Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks

For your family:

• Life assurance, income protection, enhanced maternity/paternity/adoption and shared parental leave

For your health:

• 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
• Private medical insurance
• Discounted gym memberships, critical illness and dental insurance through our flexible benefits
• Cycle to work scheme
• Digital GP services

For your wealth:

• Discretionary bonus scheme
• Season ticket loans

For others:

• Volunteering opportunities
• And much more!

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application.

LCP currently holds a sponsorship license for skilled worker visas, allowing us to assist with applications aligning with the UK Government's criteria for skilled worker sponsorship.