Digital Print Field Service Engineer

Taylor Higson; Watford; On-site; GBP 30,000 - 50,000; Full time

Job description

We are partnering with a global manufacturer and leader in imaging and document solutions that is seeking an experienced Field Service Engineer to join their growing Service Department.

The Role

In this field-based role, you will be responsible for the installation, servicing, and maintenance of high-end print-on-demand equipment and software, ensuring top-level performance and customer satisfaction. This position involves extensive travel, primarily across the Midlands and South, and occasionally further afield based on workload.

You’ll also help with end-user installs and training, provide technical support, and play a key role in troubleshooting and escalating issues when required.

We are particularly interested in engineers that have worked with toner-based production print equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar.

Key Responsibilities:

• Install, service, and maintain a range of production print equipment and software.
• Troubleshoot and resolve customer-reported technical issues, both remotely and on-site.
• Monitor remote diagnostic tools to pre-empt issues and schedule proactive maintenance.
• Coordinate installations with internal teams to ensure smooth deployment.
• Keep service agents updated with the latest technical bulletins and firmware updates.
• Escalate unresolved issues to technical specialists or management as required.
• Ensure compliance with Health & Safety regulations and maintain confidentiality.

About You:

• A minimum of 3 years’ experience in a similar role as a field service engineer on digital / toner-based print production equipment.
• Strong electro-mechanical fault-finding skills.
• HNC in mechanical/electrical engineering or industry equivalent experience.
• Excellent customer service and problem-solving skills.
• Ability to work independently and travel extensively across South and Midlands region, with occasional travel further afield when required.
• A valid UK driving licence is essential.

What’s in It for You?

Industry competitive salary and package including performance related bonus, company car/car allowance, enhanced pension contributions, private health and life assurance schemes, and more.

This is an urgent hire - get in touch today for immediate consideration!