Administrator / Office Administration Assistant

Administrator / Office Administration Assistant who has good organisational, administrative, customer service and communications skills is required for a well-established company based in West Bromwich, Sandwell, West Midlands.

SALARY: up to £12.21 per Hour (depending on experience)

LOCATION: West Bromwich, Sandwell, West Midlands (B70) – 100% Office Based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 8:30am – 5:00pm, Monday to Friday

JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Office Administration Assistant who has good organisational, administrative, customer service and communications skills.

Working as the Administrator / Office Administration Assistant you will support the team with a wide range of administrative and customer focused tasks such as processing online customer orders, replying to customer emails and answering incoming calls, printing off delivery labels and liaising with couriers.

As the Administrator / Office Administration Assistant you should be familiar with Microsoft Office and have good numeracy, written and verbal communication skills.

DUTIES

Your duties as the Administrator / Office Administration Assistant include:

• Online Order Processing: Accurately and efficiently process online orders, ensuring that all customer details and specifications are correctly recorded and handled.
• Customer Communication: Serve as the primary point of contact for customer enquiries via email and telephone. Provide clear, courteous, and helpful responses to ensure a high level of customer satisfaction.
• Order Preparation: Ensure the correct delivery labels are printed for all carriers.
• Courier Liaison: Coordinate with courier services to schedule and track deliveries. Ensure that all shipments are dispatched on time and resolve any delivery issues promptly.
• Record Keeping: Maintain and update records related to order processing, customer interactions, and courier communications. Ensure that all data is accurate and readily accessible for reporting and analysis.
• General Administrative Support: Assist the team with various administrative tasks, such as filing, data entry, and document management. Support other departments as needed to ensure smooth office operations.
• Mechanical Drawings: Read PDF mechanical drawings (additional training provided).
• Team Collaboration: Work closely with colleagues to foster a positive and productive work environment. Participate in team meetings and contribute to ongoing projects and initiatives.

CANDIDATE REQUIREMENTS

• Some previous administrative experience.
• Good organisational and time-management skills.
• Smart, professional appearance.
• Microsoft Office experience.
• Good level of numeracy, written and verbal communication skills.

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12792