Student Success Coach Student Experience · Distance Learning

Arden University; Birmingham, Coventry, Leeds, London, Manchester; Remote; GBP 26,000; Full time

Job description

Salary: £26,000 per annum

Employment type: Fixed Term Contract for 6 months

Hours per week: 37

Reporting into: Lead Student Success Coach

Department: Student Experience

This role operates primarily on a remote working arrangement that will require little to no travel into our locations; (Birmingham, Coventry, Leeds, London (Tower Hill, Holborn & Ealing), Manchester or Nottingham).

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

Student Experience:

The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. They provide wellbeing support, academic guidance, career development, and engagement initiatives, ensuring every student feels connected and equipped for success.

About the Role:

As a success coach, you will provide holistic support, mentorship, and resources to help students, particularly first-years, navigate academic and personal challenges. You will collaborate with the Academic Persistence team to foster persistence, well-being, and belonging while assisting with learning outcomes, assignment completion, and key academic milestones.

About You:

We are looking for a highly organised and proactive Student Success Coach with experience in addressing challenges and enhancing performance. The ideal candidate will excel in coaching, mentoring, advising, and guiding students while demonstrating strong independence and problem-solving skills.

Essential requirements:

• A bachelor's degree in teaching, counselling, psychology, or a related discipline
• Develops and maintains positive professional relationships with team members, students, and campus stakeholders
• Demonstrates strong problem-solving skills
• Understanding coaching principles and techniques

Desirable requirements:

• Working knowledge of the activities of other areas of the University relevant to the department/school
• HE Experience or a Master's degree

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

Closing Date: Thursday 17 of April.

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement:

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.