UX Designer

Job Title: UX Designer
Salary: 60,000 – 63,000
Location: East Grinstead (Hybrid working)
Contract: 12–month Fixed Term Contract
Hours: Monday to Friday, 9am–5pm
Benefits: 25 days holiday + bank holidays, pension contributions, hybrid working

Main Purpose of the Role:

This role focuses on improving user journeys, experiences, and CRO across multiple online brands and products using UX and visual design best practices. The UX Designer will work across digital channels (websites, booking apps, portals) on various devices, including desktop, mobile, and emerging technologies.

The ideal candidate is passionate, creative, and skilled in user–centred design, with the ability to analyse booking performance, present concepts, and take designs from idea to implementation. The UX Designer will drive both user satisfaction and business outcomes, increasing ROI from digital channels.

Key Responsibilities of the UX Designer:

• Use web analytics, user testing, session recordings, heat maps, and feedback to identify user pain points and implement user–centred solutions based on insights and best practices.
• Develop and iterate visual and UX concepts, including user flows, wireframes (low and high fidelity), screen components, and assets.
• Collaborate with the Digital Product Owner and CRO team to create ideas, concepts, designs, and assets for A/B testing.
• Ensure designs are practical and achievable within timelines and technical platforms.
• Create pixel–perfect designs for approval.
• Apply and enhance existing UX and visual design standards, updating them as needed.
• Monitor trends in e–commerce, design, and competitor activity, recommending enhancements to maintain a 'best in class' user experience.
• Provide accurate time estimates for design tasks and complete work within set deadlines.
• Engage with external partners and clients when required and write content for ecommerce platforms.
• Support internal teams and external partners with operational knowledge of ecommerce and digital technologies.
• Ensure all updates comply with quality standards, legal requirements, and regulatory procedures.
• Collaborate with the Ecommerce Manager to take visual designs from concept to final handover.
• Develop original ideas that prioritise simplicity and user–friendliness in complex designs.
• Utilise tools such as Figma and Adobe Creative Suite to create wireframes, storyboards, user flows, process flows, and site maps for effective communication of design ideas.
• Proactively identify and resolve design challenges across all sites and campaigns, liaising with various teams to confirm requirements.
• Present designs and key milestones to peers and senior stakeholders.
• Attend user research sessions and assess feedback for continual improvement.

Key Skills and Experience:

• Ideally holds a recognised digital qualification.
• Positive attitude with a strong desire to learn and grow.
• Self–motivated, with a proactive approach to identifying and solving problems.
• Strong organisational skills, able to manage workload and priorities independently.
• Proven experience in an insight–driven ecommerce role in a B2C marketing environment; experience in travel or outdoor leisure is advantageous.
• In–depth knowledge of the internet industry and current best practices.
• Skilled at managing multiple projects and meeting deadlines.
• Demonstrable experience in UI design, with a strong portfolio showcasing your work.
• Expertise in creating wireframes, storyboards, user flows, process flows, and site maps.
• Fully proficient in Figma; experience with Photoshop, Illustrator, or similar tools is a bonus.
• Strong visual design skills, with an emphasis on accessibility and user interaction.
• Confident in presenting designs and explaining solutions to various stakeholders.
• Creative and effective problem–solving skills.
• Up to date with the latest UI trends, techniques, and technologies.

This role offers the chance to shape exceptional digital experiences, combining creative design with a commitment to delivering results for users and the business alike.