Accommodation & Welfare Manager

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

We are proud that our summer centres run from 4 to 6 weeks per annum, our students, who are under the age of 18*, come from all over the world, typically staying for 13 nights where they complete a 30-hour English Language Course along with activities on-site, half-day and full day excursions, and evening activities.

Twin Summer Centres are offering residential full-board and non-residential summer contracts at 8 different UK locations: Canterbury, London Docklands, London Greenwich, Nottingham, Lincoln, Gloucester and Norwich.

The Welfare Manager role is a new addition to our 2025 Summer Centres. At Twin Summer Centres we put great emphasis on student welfare and this role will ensure we fulfil our responsibilities when it comes to looking after our students and staff. The Welfare Manager must ensure students’ supervision, welfare and pastoral care is always delivered to a very high standard; train, manage and provide support to the onsite teams including welfare and child protection training and advice. We must comply with our accreditation guidelines at all times.

The Accommodation & Welfare Manager will support the Centre Manager in all areas of running the centre from students arrivals and departures to creating the rooming lists, pastoral duties, supervision, night duty, welfare checks, risk assessments and the emergency plan.

The Accommodation & Welfare Manager will be dynamically managing and carrying out all risk assessments while communicating effectively with all staff and students. They will also have an assistant who will be acting as a Group Leader for individual students, leading excursions and carrying out welfare checks.

Our Activity and Excursion Programme runs from breakfast to lights out for international students under the age of 18* and we provide supervision at all times for our students. The Welfare Manager along with their assistant and the Centre Manager are the vital roles in ensuring all students and staff are pastorally cared for and supported at all times.

*Some centres may include international high school students who turn 18 before their arrival at the summer centre, there will be appropriate provision and safeguarding measures in place to accommodate them on which you will be fully trained.

Responsibilities

1. Responsible to fully read and understand the job description and job offer before committing to the role.
2. Read and fully understand the Accommodation & Welfare Manager, Student and Group Leader Handbooks. These provide a more comprehensive overview of the responsibilities to which you should adhere, as well as the health & safety information provided to group leaders and students.
3. Attend any training (online or in person) held by the company.
4. Complete the Safeguarding and Prevent online courses. The link is provided in the job offer.

1. Safeguard and promote the wellbeing of all students on site in accordance with our Safeguarding Policy.
2. Ensure all risk assessments are carried out, completed, read and understood by all staff prior to each activity and excursion and include any extra risks for individual students.
3. Liaise with Activity Manager, Centre Manager and Director of Studies to ensure all staff have access to risk assessments.
4. Live on-site for the duration of the contract on a 6 day per week rotation.
5. Complete the rooming list in line with customer requests and company policies and procedures.
6. Organise the rooming of students in residential centres.
7. Assist in greeting every group arrival and managing every group departure.
8. Ensure appropriate arrival & departure arrangements are made for individual students.
9. Assist in carrying out the daily lights-out walk-around along with the Welfare Manager.
10. Provide the activity team with student registers ensure they bring them back after each activity or excursion and ensure all activity/ excursion registers are kept up to date.
11. Maintain and promote positive student behaviour while maintaining a professional manner at all times.
12. Wearing the Twin uniform at all times whilst on duty and actively ensuring all students and staff are wearing lanyards at all times.
13. Dress appropriately when on duty and off duty (if being around students or clients).
14. Respond to emergencies.
15. Comply with health and safety at all times.
16. Carry out any other reasonable tasks as required by the company.
17. Maintain a good name and reputation of Twin at all times.
18. Preparing for student arrivals and departures including meeting and greeting students at the airport.
19. Provide all management staff with safeguarding, health and safety, and fire training during the induction, and ensure appropriate training is delivered to all staff during the onsite inductions.
20. Monitor individual students’ well-being and supervision.
21. Check the centre management are aware of any allergies, dietary requirements, special educational needs or disabilities, and ensure that measures are put into place.
22. Ensure all parental consent forms are received.
23. Ensure Health & Safety standards/procedures are implemented for each tour/activity/event.
24. Ensure incidents, accidents and near misses are reported and necessary documentation is completed.
25. Ensure weekly Fire Drills are carried out and logs are kept.
26. Ensure that individuals’ weekly welfare tutorials are carried out and any issues are immediately addressed.
27. Support centres with day-to-day issues as they arise and apply sensible solutions.
28. Take the emergency phone on a rotational basis and be on call to deal with any phone calls out of hours.
29. Take on the role of Deputy Designated Safeguarding Lead within SC, comprising of the following duties:
30. To undertake all relevant training for Safeguarding and Prevent at level 3.
31. To have a working knowledge of each summer centre's local Safeguarding Partnership.
32. To develop colleague awareness of policies and processes and ensure they are known.
33. To keep detailed, accurate, secure written records of concerns and referrals.
34. To ensure open and listening culture.
35. To understand Prevent Duty and ensure it is met by providing advice and support to colleagues.
36. To support and advise the DSOs and other colleagues in the day-to-day implementation of the policies.
37. To receive information from any staff, volunteers, group leaders, students, parents or carers who have safeguarding concerns and record it.
38. To liaise with colleagues on matters of safety and safeguarding when deciding whether to make a referral by liaising with relevant external agencies.
39. To make a formal referral to a statutory child safeguarding agency or the police.
40. To be ready to respond to any major incidents.
41. Take on the role of first aider.
42. Any other reasonable/appropriate duties.

1. Complete appraisals and end-of-contract feedback.

Education/Qualification

1. A level or equivalent.

Skills and Experience

1. First Aid Certificate completed within the last three years.
2. Experience of working with under 18s.
3. Experience in managing a team.
4. Educated to degree level or currently working towards a degree in education, sports science, dance, drama, or any other related qualification.
5. Safeguarding training.
6. Experience of working in a multi-cultural environment.
7. Customer service experience.
8. Ability to speak a second language.
9. Experience of working in a fast-paced and high-pressure environment.
10. Sports coaching qualifications.

Please note, that having the above skills/qualifications will certainly help in securing a role, but it will not affect the salary range.

Additional Information

Salary: £900 - £1,100 per week in the UK, plus accrued holiday pay of 12.07% in the UK depending on the size of the centre. Centre sizes depend on the average number of students per week: Small Centre, 100; Medium Centre, 250; Large Centre, over 250. Each week includes 1 day off.

Location: Various UK Locations

Contract: Fixed Term – Full Time

Hours: Full time between Monday – Sunday, Centre Dependent

Benefits: Employee referral scheme; Pension contributions; Career development opportunities; Employee Assistance Programme.

Please Note:

The successful candidate must be able to work in the UK. Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

• All gaps in CVs must be explained satisfactorily.
• Proof of identity and qualifications will be required.
• Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.

We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work.

You can apply using the online service or apply by phoning Jobcentre Plus on:

Telephone: 0800 121 7479

Textphone: 0800 121 7579