SAP Fieldglass Delivery Executive

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premises to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

SAP Fieldglass was “born cloud” and we are considered one of the forerunners of today’s highly successful cloud delivery model. We provide a cloud-based Vendor Management System (VMS) to manage contingent workforce and services procurement programs. More than 300 customers leverage the Fieldglass solution to gain visibility into their external workforces, including contingent labour, services managed through Statements of Work and independent contractors while optimizing spend, quality, compliance and efficiency. With an open, collaborative culture and an entrepreneurial spirit, Fieldglass is growing rapidly, and we are keen to hire those with a can-do attitude to help keep us at the top of our industry!

JOB SUMMARY

The SAP Fieldglass Delivery Executive contributes to customer success through effective oversight of customer engagements, with a focus on pre-sales and delivery sponsorship to achieve long term customer success.

The SAP FG DE is primarily a strategic management function, ensuring that SAP Fieldglass Solutions and Services Solutions are positioned where appropriate. The SAP FG DE provides support to regional and market unit teams, and ensures successful transition to project, quality delivery and successful customer outcomes.

Responsible for both effectively positioning the value offerings across our Services portfolio and accountable for the delivery of project outcomes, in this role you will be leading and engaging in a range of activities to ensure the successful sale, implementation and adoption of SAP Fieldglass solutions.

ESSENTIAL DUTIES & RESPONSIBILITIES

Demand Generation

1. Work in liaison with relevant teams to generate demand, review license pipeline and identify / qualify services opportunities.
2. Support on sales cycles and provide expertise and focus on customer outcomes; establish and actively manage executive-level relationships with key customer stakeholders (LoB and IT).
3. Ensure customers understand the unique selling points and the value proposition provided by SAP Fieldglass services offerings.
4. Scope customer requirements and develop detailed solution approaches to meet customers’ business requirements and be accountable for the outcomes.
5. Work with other sales and delivery stakeholders to provide solution positioning, high level solution design, and services engagement structure.
6. For opportunities, drive the transition from sales to delivery execution to support SAP’s implementation responsibilities.

Business Execution

1. Help drive key metrics of the regional and market unit business, such as e.g. revenue, P&L, and customer satisfaction.
2. Support engagements as project sponsor, building trusted relationships with key customers, facilitate and/or contribute to steering committees, manage escalations, drive successful outcomes, and secure references to drive future business.
3. Own quality of implementation and produce, review and critique project documentation to establish baseline controls, progress reporting and risk and issue management.

Practice Development

1. Engage in internal activities, knowledge sharing sessions and educational forums to develop a deep understanding of the SAP product portfolio and the business problems certain products and features aim to solve.
2. Help create assets to support a scalable delivery model, which helps to achieve lower and more predictable service costs, ensures high quality and quick time to value, and is both partner and customer friendly.
3. Develop and institutionalize procurement services sales best practices with services account executives (SAE) and account executives (AE) across the region.

KNOWLEDGE, SKILLS, TRAINING AND EXPERIENCE

1. Full proficiency in the English language - any other language is desirable
2. Expert knowledge of the implementation lifecycle, project and programme management methodologies and techniques for high quality delivery
3. A recognised project management qualification – PMP is highly desirable – or significant experience to demonstrate an equivalent level of competency
4. Proven track record of services delivery experience, leading large high risk complex projects to time, cost and quality objectives, as well as experience executing customer sales cycles and translating customer needs and requirements into outcomes and value-based implementations.
5. Competence in clear concise and tactful communication with senior executive management, clients, peers, and team members.
6. Highly organised self-starter with the ability to multi-task, prioritise in a fast-paced environment and motivate project teams to achieve goals
7. Strong working knowledge of collaborative project management tools for controlling, monitoring and reporting Ability to travel up to 30% of the time
8. Builds strong professional credibility both internally and externally, by effectively managing and developing relationships with key stakeholders
9. Hands-on experience in external workforce management and/or total workforce management, e.g. as a Program Manager or Operational Manager
10. Experience with how a VMS and its adoption contributes to running an external workforce program successfully
11. Solid understanding of several industries or Lines or Business, including a broad understanding of the SAP product and solution portfolio and how SAP solutions integrate with each other, industry trends and innovations

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 419187 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.