Senior Client Advisor Bulgari New Bond Street

BULGARI; London; On-site; GBP 100,000 - 125,000; Full time

Job description

Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our New Bond Street Boutique specializing in jewelry and watches. The Client Advisor acts as an ambassador of Bulgari and is responsible for creating, stimulating, and maximizing sales opportunities by promoting product attributes to the customer, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.

Accountabilities:

1. Work as a team with management and co-workers to achieve personal and store goals.
2. Contribute to the store and service KPIs achievement.
3. Acquire, build, and maintain an active client book.
4. Achieve and exceed monthly and yearly sales targets.
5. Communicate with management about opportunities to develop community relationships and explore potential events to increase brand awareness and customer loyalty among new and existing clients.
6. Be professional, approachable, knowledgeable, and gracious in all interactions.
7. Ensure that all front areas of the store are clean and products are displayed.
8. Strive to be customer service oriented to ensure a positive shopping experience.

Profile / Skills

1. Fluency in English.
2. At least 5 years of experience in Jewelry and Watches.
3. Knowledge/previous experience in the Luxury business.
4. CRM techniques and tools.
5. Proactive selling.
6. Initiative and Negotiation Skills.
7. Business Acumen.

Soft skills

1. Customer focus.
2. Strong knowledge and a genuine appreciation and interest in Jewelry.
3. Proactive selling.
4. Initiative.
5. Negotiation.
6. Business awareness.