Head Housekeeper M/F

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The Lanesborough – classically British service in a remarkably vibrant and elegant London residence.

The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of The Lanesborough are waiting for you to have an exceptional experience!

JOB DESCRIPTION

Contract

01. Permanent

Start Date

Place

London, United Kingdom

MISSIONS

We currently have an excellent opportunity for an experienced and passionate Head Housekeeper to join a fantastic team at the Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Candidate Profile
As the Head Housekeeper, you will lead our housekeeping team to ensure immaculate cleanliness and appearance throughout the hotel. Your role is crucial in providing exceptional guest service by efficiently handling requests and queries, and communicating guests' preferences to all departments for a seamless stay. You will ensure guests feel secure and comfortable, knowing their rooms are treated with care and confidentiality. Through meticulous attention to detail, effective collaboration, and efficient resource management, you will help create a home-like environment, enhancing the overall guest experience at The Lanesborough.

Key Requirements
The ideal candidate would be able to demonstrate the following attributes:

• Previous experience in a similar role within 5 star establishment is essential and experience in the luxury London market would be preferred
• Showcasing a track record of maintaining high standards of cleanliness and guest satisfaction
• Strong leadership abilities with a proven capacity to manage, motivate, and develop a diverse housekeeping team, ensuring efficient and effective operations
• Ability to work under pressure and handle multiple tasks simultaneously, maintaining composure and efficiency in a fast-paced environment
• Excellent communication and interpersonal skills, enabling effective interaction with guests, staff, and other departments
• In-depth knowledge of health and safety standards, with the ability to implement and adhere to all relevant policies and protocols to ensure a safe environment for guests and staff

BENEFITS

Financial Wellbeing

• Competitive salary package
• Discretionary Company Sick Pay
• Additional holiday allowance
• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
• Private Medical Insurance
• Dental and Optical benefits
• Complimentary meals on duty
• Cycle to Work scheme
• Discounted chiropodist & massage treatments
• Substantiality initiatives
• Social and sports activities

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified trainings
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Xmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)

*Terms & Conditions Apply

PROFILE

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as a member of our team.