Patient Navigator/Administrator - Specialist palliative care team

Patient Navigator/Administrator - Specialist Palliative Care Team

NHS AfC: Band 4

Main area: Specialist Palliative Care Team
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Part time - 22.5 hours per week
Job ref: 331-C12980125-A

Site: Westmorland General Hospital
Town: Kendal
Salary: £26,530 - £29,114 pro rata
Salary period: Yearly
Closing: 09/04/2025 23:59

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcomes and encourages applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job Overview

This is an exciting post, working within the specialist palliative care team across MBHT and based in Westmorland General Hospital. A Barrow Base will be considered if preferred. Please note this on your application.

The role will consider all aspects of the patient pathway, including:

1. Ensure all patients receive appointments in a timely fashion.
2. Support outpatient clinics, including transcribing of letters following consultation.
3. Support patient referrals to other agencies, e.g., local hospices, Cancer care, Citizen’s Advice.
4. Liaise with and support patients and relatives as required on behalf of the service under the supervision of the specialist palliative care nurses or consultants.
5. Responsible for supporting the day-to-day coordination of the service and data management of the Specialist Palliative Care Team, including collection and interrogation of data.
6. Work with other team members to ensure timely care and optimal service delivery.
7. Exercise initiative in keeping with the needs of the role and maintain confidentiality at all times.

Main Duties of the Job

This is a blended role of administration and patient navigation, which includes supporting the Medical and Nursing staff within the service to ensure the highest level of patient experience.

The role includes:

1. Support of patient outpatient clinics.
2. Booking appointments for patients.
3. Transcribing clinical outpatient letters.
4. Supporting with data collection and patient referrals.
5. Using Excel, Word, and Office 365 to support service delivery and improvement.

The role involves working closely with the Medical and Nursing staff of the small specialist palliative care team under the direction of the Team Lead.

Person Specification

Education

• NVQ3 in Business Administration or equivalent.
• EDCL or recognized experience.
• GCSE Maths and English or equivalent.
• Shorthand qualification.

Experience

• Experience of undertaking a range of secretarial duties, including diary management, answering telephone queries, audio typing, and data collection.
• Experience of using MS Office systems.
• Experience of supporting a small team of staff.
• Experience of dealing with patients/carers/families.
• Previous experience as a medical secretary in a medical setting.
• Experience of using digital dictation machines and software.
• Experience of creating spreadsheets and documents.

Skills, Ability, and Knowledge

• Knowledge of data protection and confidentiality issues.
• Evidence of good, clear communication skills.
• Demonstrates a high level of motivation.
• Demonstrates an understanding of palliative and end-of-life care.
• Awareness of health and safety/governance issues.
• Ability to travel across sites as required.
• Able to work under minimal supervision/use initiative.
• Demonstrates a strong commitment to team working.
• Evidence of continuing to update knowledge and personal development.

PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.

The Trust promotes flexible working opportunities wherever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be effortlessly inclusive.

The Trust operates a No Smoking Policy.

Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for interview.

We reserve the right to close a job advert early where sufficient applications have been received.

The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.

Anyone newly appointed to the Trust under the Agenda For Change contract will be subject to the completion of a satisfactory 6-month probationary period.

Name: Emma Miller
Job title: Specialist Palliative Care Team Lead
Email address: Emma.miller@mbht.nhs.uk
Telephone number: 07795 497249

Please contact Emma Miller if you would like to discuss the role or for an informal visit.