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3rd Line IT Support Engineer

ISR Recruitment

Hartlepool

On-site

GBP 60,000 - 80,000

29 days ago

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An established industry player is seeking a talented 3rd Line IT Support Engineer to join their dynamic team. This exciting role involves supporting diverse sectors, including Education and SMBs, where you will tackle complex troubleshooting and explore innovative technologies. If you are passionate about problem-solving and providing top-notch service, this opportunity offers hands-on work, industry training, and career development. Join a reputable company that values your growth and expertise in the IT field, and take your skills to the next level in a collaborative environment.

Solid experience in 3rd Line Support, ideally in an MSP or Education sector.
Strong troubleshooting skills across various technologies.

Support a wide range of Education and SMB sectors with IT solutions.
Manage multiple tickets and priorities in a fast-paced environment.

3rd Line Support

Problem Solving

Communication Skills

Client-facing Skills

Troubleshooting

Windows 10

Windows 11

Mac OS

Microsoft 365

Azure

VoIP Systems

Windows Server 2016+

PowerShell

SCCM

VMWare

This range is provided by ISR Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from ISR Recruitment

The Opportunity:

Our client is expanding and we’re on the lookout for a talented 3rd Line IT Support Engineer to become a key part of our dynamic team, playing a vital role supporting a wide range of Education and SMB sectors, tackling everything from complex troubleshooting to exploring cutting-edge technologies.

If you thrive on problem-solving, enjoy working across a range of technologies, and love providing top-class service, this is the role for you.

With opportunities for hands-on work, industry training, and career development, this is the ideal role for an ambitious IT Engineer looking to grow their skills with a respectable and trusted company.

Skills and Experience

Solid experience as a 3rd Line Support Engineer, ideally within a Managed Service Provider (MSP) or working into the Education sector or related industries.
Able to manage multiple tickets and priorities in a fast-paced environment.
Excellent communication and client-facing skills.

Strong troubleshooting ability across the following:

Windows 10, 11 and Mac OS
Networking (LAN, WAN, VPN, VLANs, Managed WiFi, Firewalls, and Routers)
Microsoft 365 and Azure (including Intune and Mobile Device Management)
VoIP phone systems
Windows Server 2016+ (Active Directory, Group Policy, PowerShell, SCCM, Backups, Hyper-V, and VMWare)

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT System Training and Support, IT Services and IT Consulting, and IT System Operations and Maintenance

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