Change Manager

Overview

Reporting to the Portfolio Manager, the role is to work with Project Managers to lead and, in some instances, be “hands-on” with internal and external communications, and the activities to ensure business readiness to adopt the change.

Key Accountabilities and Main Responsibilities

Strategic Focus

• Establish and maintain a change management capability which supports the project delivery process.

Operational Management

• Develop an agreed list of change management artefacts which will support the change management team in delivering a seamless program for the varied levels of change within the business.
• Work with stakeholders to understand business impacts and use this as the foundation for the impact assessment plan.
• Create and deliver a communication plan, considering the use of different types and combinations of channels to effectively reach impacted stakeholders.
• Manage and deliver the agreed change management program within the agreed timeframes.
• Facilitate change management meetings with assigned working groups/representatives.
• MI Reporting – provide enterprise and client reporting within a regular and agreed timeframe.
• Deliver a monthly Change Management update for Executive reporting.
• Govern and maintain all change artefacts and the intranet site.
• Provide support to Project Managers that are delivering change management within a project.
• Promote a culture of risk awareness and proactive identification of potential issues.
• Contribute to the review of initiative successes through participation in Post Implementation Reviews and tracking value of change.
• Professionally represent MUFG RS in client meetings, external and industry forums.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality in line with Group values.

Governance & Risk

• Ensure that the relevant risks are understood and controls are in place with respect to the global governance frameworks.
• Adhere to all group standards on all regulatory asks.

The above list of key accountabilities is not exhaustive and may change from time to time based on business needs.

Experience & Personal Attributes

• Minimum 5 years’ experience as a Change Manager in project-based environments.
• Demonstrated change delivery skills.
• Excellent written and verbal communication skills.
• Exceptional attention to detail, time management, and organisational skills.
• Strong analytical and problem-solving skills.
• High level of motivation, innovation, and initiative.
• Commercial, risk-aware, and outcomes-focused.
• Understanding of the business's core services and strategic objectives.
• Ability to work across Link Group organisational boundaries and build strong working relationships with key stakeholders to deliver required outcomes.

About Us

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely, and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient, and scalable services, purpose-built solutions, and modern technology platforms that deliver world-class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management, and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity, and data insights.

About the Team

Our MUFG Retirement Solutions division combines its proprietary technology, process, and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail, and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability, and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client-focused, caring, and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy, and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support, and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status, or carer responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Job Info

• Job Identification: 12298
• Posting Date: 03/12/2025, 11:56 AM
• Locations: 51 Lime Street, London, EC3M 7DQ, GB; Oxford Point, Bournemouth, BH8 8GS, GB; 20 Chapel Street, Liverpool, L3 9AG, GB